Onsite IT Incident Manager: Lead Critical Incident Response

DWI Consulting; Glasgow; Sur place; GBP 35 000 - 42 000; Plein temps

Résumé du poste

DWI Consulting is seeking an experienced Incident Manager to coordinate IT incidents in an enterprise technology environment and help restore business-critical services in Glasgow/Kirkintilloch. This onsite role operates Monday–Friday with a gross salary around £3,450 per month (subject to confirmation).

You will lead technical bridge calls, track incident priorities and actions, and contribute to post-incident reviews and knowledge records to prevent recurrence in a complex enterprise setting.

Qualifications

• At least 3 years IT operations or incident management experience.
• Confident coordinating critical and non-critical incidents across technical teams.
• Strong written and spoken English, with on-call availability.

Responsabilités

• Lead technical bridge calls and coordinate multiple support teams.
• Track incident priorities, actions, escalations, communications and system updates.
• Contribute to root-cause analysis, post-incident reviews, reporting and knowledge records.

Connaissances

Incident management

IT operations

Stakeholder coordination

English communication

Description du poste

DWI Consulting is seeking an experienced Incident Manager to coordinate IT incidents in an enterprise technology environment and help restore business-critical services in Glasgow/Kirkintilloch. This onsite role operates Monday–Friday with a gross salary around £3,450 per month (subject to confirmation).

You will lead technical bridge calls, track incident priorities and actions, and contribute to post-incident reviews and knowledge records to prevent recurrence in a complex enterprise setting.