IT Helpdesk Technician : 2nd Line

TipTopJob; Trowbridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

Une entreprise dynamique recherche un Technicien Helpdesk de 2ème Ligne pour intégrer son équipe à Wiltshire. Vous serez chargé de fournir un support technique sur divers équipements et logiciels, tout en analysant les tendances IT. Avec un salaire compétitif et des avantages tels que 25 jours de congé, cette opportunité est à ne pas manquer.

Benefits

25 days holiday + bank holidays

Birthday off

Additional discretionary days

Death in service

Medicash

Socials

Qualifications

• Expérience de support IT, en particulier aide à distance et sur site.
• Compétences en gestion de réseau et en systèmes Windows.
• Bonne communication et aptitude à résoudre des problèmes rapidement.

Responsibilities

• Fournir un support secondaire et résoudre les problèmes techniques quotidiens.
• Gérer l'intégration et le départ des utilisateurs.
• Installer et maintenir l'équipement informatique.

Skills

Helpdesk support/IT support experience

Phones and Tablet support

Networking (DNS and DHCP, TCP/IP)

Remote Support

Office 365

Azure

VoIP Telephone Systems

Exchange

Active Directory

Printer troubleshooting

Education

IT Qualifications

Job description

IT Helpdesk Technician: 2nd Line: up to GBP30,000

I am seeking a 2nd Line Helpdesk Technician to be based in Wiltshire while working occasionally at different offices in the South West.

The right 2nd Line Helpdesk Technician will be a part of the IT team, working with staff and customers across multiple offices, covering all IT support issues including hardware and software, while also analysing IT software trends and providing feedback to the Head of IT to help execute the company's goals and vision.

Benefits of this role include:

• Salary up to GBP30,000
• 25 days holiday + bank holidays
• Birthday off
• Additional discretionary days
• Death in service
• Medicash
• Socials

Key Responsibilities:

1. Providing second-line support and resolving day-to-day technical issues across hardware, software, and user access.
2. Managing user onboarding and offboarding.
3. Installing, configuring, and maintaining IT equipment.
4. Liaising with end-users to identify and address technical problems quickly and effectively.
5. Responding promptly to system outages and IT incidents to minimise disruption.
6. Escalating complex issues where necessary.
7. Replacing or repairing equipment.
8. IT Projects.

Skills and Experience:

• Helpdesk support/IT support experience
• Phones and Tablet support
• Networking (DNS and DHCP, TCP/IP)
• Remote Support
• Office 365
• Azure
• VoIP Telephone Systems
• Exchange
• Active Directory
• Printer troubleshooting

Desirable:

• IT Qualifications
• Telephone troubleshooting

This is a fantastic opportunity with an exciting client. Apply now to not miss out.

If you are interested in this position, please click apply.

Hunter Selection Limited is a recruitment consultancy with offices UK-wide, specialising in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology, and Service and Sales sectors.

Please note, as we receive a high volume of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business.