IT Helpdesk Technician

PKF-Francis Clark Chartered accountants & business advisers; Mansfield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise en pleine croissance recherche un professionnel en support IT pour rejoindre leur équipe dynamique. Vous aurez un rôle varié, alliant support technique, formation des utilisateurs et gestion de matériel, tout en travaillant principalement au bureau d'Exeter avec option de télétravail. Des compétences en communication et une bonne connaissance de Windows 10 et de Microsoft Office 365 sont des prérequis.

Qualifications

• Connaissance générale et intérêt pour tous les aspects de l'IT.
• Expérience avec Windows 10 et Microsoft Office 365.
• Compétences en sécurité et confidentialité dans un environnement professionnel.

Responsibilities

• Fournir un support de bureau IT en personne ou à distance.
• Soutenir et aider à former les nouveaux employés.
• Gérer l'administration des utilisateurs et la maintenance du matériel.

Skills

Communication

Troubleshooting

Organisation

Job description

Social network you want to login/join with:

PKF-Francis Clark Chartered accountants & business advisers

Location:

Mansfield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

86b04ce775bb

Job Views:

13

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

In a nutshell

We are offering a varied role that blends front-line support, user training, data analysis and managing the hardware. You’ll do interesting work that you can be proud of and make a difference to colleagues right across the business. You’ll be part of a growing and supportive organisation, one that invests in developing not only your technical skills but will also help you to take your career to where you want it to, with progression opportunities for ambitious candidates.

You’ll be joining a friendly team of IT experts who support 900 users across nine locations – this is a flexible hybrid role that will see you working at our Exeter office 4 days per week, with the option to work from home for 1 day.

What you'll be doing day to day

You'll never have the same day twice as this role has a variety of tasks, including:

• Providing front-line IT desktop support remotely or in-person
• Supporting and helping to deliver user training for new starters
• Helping with user administration (e.g. setting up new users in Active Directory and Exchange)
• Helping with the building and maintaining of end user hardware
• Carrying out general departmental administration. This includes usage and manipulation of spreadsheets and asset databases etc. for the purposes of handling purchasing, licensing and resource allocation / management.
• Supporting IT projects and roll-outs

About you

To be successful in this role, you will:

• Have good people skills, be confident and always willing to help
• Have excellent communication skills including a good phone manner and a clear writing style
• Be organised and accurate when dealing with data and software

In addition, you will have knowledge, experience and skills such as:

• A broad-based knowledge and interest across all aspects of IT, including Windows 10 Operating System and Microsoft Office 365 products
• Good troubleshooting skills
• An awareness and appreciation of the importance of security and confidentiality within a professional services environment.

Experience, qualifications or a keen interest in any of the following would also be advantageous;