Service Desk & IT Operations Analyst

Bank of England; City Of London; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Pension

Private medical insurance

26 days annual leave

Job summary

The Bank of England is seeking a Service Desk - 12 month FTC in London. You will be the first point of contact for IT, network and telephony queries, ensuring incidents are recorded, investigated and resolved within ITSM.

The role requires clear communication, attention to detail and the ability to manage multiple ticket queues effectively. You will answer calls/chats promptly, fix IT issues, log details accurately, and participate in ad-hoc tasks or project work.

Qualifications

• Experience in a people-related role in technology.
• Experience working on multiple platforms and prioritising workload proactively.
• Excellent communication, inter-personal, team working and task management skills.

Responsibilities

• Answer calls or chats promptly and log issues accurately.
• Fix IT issues and ensure timely resolution.
• Manage individual ticket queues to high standard within target times.
• Undertake ad-hoc tasks and project work as needed.

Skills

People skills

Customer service

IT support

Multi-platform experience

Communication

Prioritisation

Team collaboration

Tools

Active Directory

RSA Admin console

Microsoft Exchange

Intune

BitLocker

Helix

Microsoft Applications

Job description

The Bank of England is seeking a Service Desk - 12 month FTC in London. You will be the first point of contact for IT, network and telephony queries, ensuring incidents are recorded, investigated and resolved within ITSM.

The role requires clear communication, attention to detail and the ability to manage multiple ticket queues effectively. You will answer calls/chats promptly, fix IT issues, log details accurately, and participate in ad-hoc tasks or project work.