Service Desk Technician

Allscreens Nationwide Ltd; Abingdon; On-site; GBP 26,000 - 44,000; Full time

Benefits offered by this job

on-site gym and workout space

supportive team culture

career progression opportunities

Job summary

Thompson & Terry Recruitment are partnering with a client to recruit a Service Desk Technician to join their team across the UK. You will be the first point of contact, delivering professional technical support and ensuring customers receive an excellent service experience.

The role involves diagnosing issues, managing requests through the Service Desk, and working with a variety of technologies. Hybrid working with a mix of in-office and remote days, training and funded certifications are

Qualifications

• Excellent customer service and communication skills, both written and verbal.
• Passion for technology and a strong interest in developing a career within IT.
• Strong organisational skills with the ability to prioritise and manage multiple tasks effectively.
• Strong problem-solving skills and a logical approach to troubleshooting, utilising AI and new technologies.
• Willingness to learn new technologies and work towards professional certifications.

Responsibilities

• Be the first point of contact for clients, providing professional technical support.
• Diagnose and resolve technical issues, manage support requests via the Service Desk platform.
• Ensure customers receive an excellent support experience.
• Work with a broad range of technologies and assist with software/hardware deployments.
• Collaborate with colleagues to deliver exceptional service and develop technical knowledge.

Skills

IT Support

Service Desk

Helpdesk

Technical Support

Customer Service

Microsoft 365

Networking

Managed Services

IT Technician

Job description

Location: Oxford (Hybrid working, 3 days per week in the office, 2 days working from home)

Salary: £26,437 - £43,519 per annum (dependent on experience)

Hours: Monday - Friday (09:00 - 18:00)

Experience: IT Support, Service Desk, Helpdesk, Technical Support, Customer Service, Microsoft 365, Networking, Managed Services, IT Technician

The Opportunity

Thompson & Terry Recruitment are delighted to be working with our long-standing client, who are looking to recruit a customer-focused and enthusiastic Service Desk Technician to join their growing team.

As a Service Desk Technician, you'll be the first point of contact for all clients, providing professional and reliable technical support to businesses across the UK. You'll help diagnose and resolve technical issues, manage support requests through our Service Desk platform and ensure customers receive an excellent support experience.

This is a varied role, where you'll work with a broad range of technologies, assist with software and hardware deployments, support end users and collaborate with colleagues to deliver exceptional service. The successful Service Desk Technician will be a strong communicator, and always looking to expand their skillset.

With structured training programmes, fully funded certifications and a clear progression framework, you'll have the opportunity to continuously develop your technical knowledge, increase your responsibilities and progress your career within the business.

Whether you're an IT professional looking for your next challenge or someone looking to build a rewarding career in technology, this is a fantastic opportunity to join a business that is committed to developing its people and investing in their future.

The Company

Our client have a strong reputation for providing IT support to small and medium-sized businesses throughout the UK, delivering expert technology solutions and support services that help organisations operate effectively and securely.

They pride themselves on combining technical expertise with outstanding customer service, building long-term relationships with their clients and providing a supportive, collaborative environment for all of their employees. With their commitment to ongoing development, every member of the team has access to tailored training and fully funded industry certifications. Equally, they also offer the opportunity to allow employees to progress and increase their earnings through regular reviews and development opportunities.

• on-site gym and workout space


• a supportive team culture


• genuine opportunities for long-term career progression

Requirements

• Excellent customer service and communication skills, both written and verbal


• Passion for technology and a strong interest in developing a career within IT


• Strong organisational skills with the ability to prioritise and manage multiple tasks effectively


• Strong problem-solving skills and a logical approach to troubleshooting, utilising AI and new technologies


• Willingness to learn new technologies and work towards professional certifications

No terminology used in this advert is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. We encourage applications from all suitably qualified individuals.

If you have any accessibility requirements or would like to discuss reasonable adjustments in the recruitment process, please let us know.

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.