IT Helpdesk Supervisor - Lead First-Line Support Ops

Allscreens Nationwide Ltd; Bridgwater; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Generous pension scheme

Competitive holiday entitlement

Dedicated CPD days

Wellbeing days

Hybrid working opportunities

On-site discounted gym

Free parking

Discount package UCS College Group

Job summary

UCS College Group is seeking an IT Helpdesk professional to provide first line support for staff and students, logging and resolving issues, and coordinating service desk activities across multiple sites.

You will work with Windows 10/11, Office 365 and Active Directory/Azure AD, maintaining inventory and assisting in imaging throughput while ensuring coverage during peak times. Hybrid work options available.

Qualifications

• Experience in IT helpdesk support.

Responsibilities

• Log and resolve first line issues for staff, students and stakeholders.
• Coordinate support activities within the service desk.
• Liaise with helpdesk staff to manage workloads and ensure coverage.
• Monitor imaging throughput and maintain inventory accuracy.
• Act as escalation point in absence of IT Operations Manager.
• Allocate support tickets during periods of leave.

Tools

Windows 10/11

Office 365

Active Directory / Azure AD

Job description

UCS College Group is seeking an IT Helpdesk professional to provide first line support for staff and students, logging and resolving issues, and coordinating service desk activities across multiple sites.

You will work with Windows 10/11, Office 365 and Active Directory/Azure AD, maintaining inventory and assisting in imaging throughput while ensuring coverage during peak times. Hybrid work options available.