IT Helpdesk Specialist: First-Line Support & ITIL

InterSystems; Windsor; On-site; GBP 25,000 - 35,000; Full time

Job summary

InterSystems is seeking a Technical Services Helpdesk Specialist to provide first-line technical support in Windsor, UK. This role is the initial point of contact for service requests, ensuring issues are accurately logged, categorized, and resolved promptly.

The ideal candidate will have strong customer service skills, a working knowledge of IT service management principles, and the ability to troubleshoot common technical issues. Join a dynamic environment where your contributions to service continuity and customer satisfaction are valued.

Qualifications

• Strong customer service and communication skills.
• Working knowledge of IT service management principles (ITIL preferred).
• Ability to troubleshoot common technical issues.

Responsibilities

• Provide first-line technical support for IT incidents.
• Log, categorise, and manage support tickets.
• Diagnose and resolve routine technical issues.

Skills

Customer service skills

IT service management principles

Troubleshooting skills

Proficiency in ServiceNow or similar tools

Organisational skills

Clear communication skills

Ability to follow SOPs

Education

4 Year degree in related field preferred

ITIL Foundation certification

Entry-level technical certifications like CompTIA A+

Job description

InterSystems is seeking a Technical Services Helpdesk Specialist to provide first-line technical support in Windsor, UK. This role is the initial point of contact for service requests, ensuring issues are accurately logged, categorized, and resolved promptly.

The ideal candidate will have strong customer service skills, a working knowledge of IT service management principles, and the ability to troubleshoot common technical issues. Join a dynamic environment where your contributions to service continuity and customer satisfaction are valued.