Frontline Technical Services Manager - Lead IT Support

InterSystems; Windsor; On-site; GBP 55,000 - 75,000; Full time

Job summary

InterSystems is looking for a Manager of Technical Services Frontline in Windsor, UK. This role leads the Tier 1 team to ensure exceptional customer service and compliance with service level agreements.

The successful candidate will oversee daily operations, mentor staff, and coordinate technology project initiatives. Strong leadership and communication skills are essential, alongside a commitment to service excellence and team development.

Qualifications

• Strong leadership skills with a passion for staff development and coaching.
• Excellent interpersonal and communication abilities.
• Strategic thinker who can balance immediate operational needs with long-term team growth.

Responsibilities

• Lead, coach, and mentor Tier 1 staff, providing guidance and training.
• Oversee daily service desk operations, ensuring requests are resolved promptly.
• Coordinate project planning and stakeholder communication for new technologies.

Skills

Leadership skills

Interpersonal and communication abilities

Project management principles

Customer-focused mindset

Knowledge of generative AI tools

Strategic thinking

Job description

InterSystems is looking for a Manager of Technical Services Frontline in Windsor, UK. This role leads the Tier 1 team to ensure exceptional customer service and compliance with service level agreements.

The successful candidate will oversee daily operations, mentor staff, and coordinate technology project initiatives. Strong leadership and communication skills are essential, alongside a commitment to service excellence and team development.