IT Helpdesk Engineer

Jago Consultants; Lancing; On-site; GBP 25,000; Full time

Job summary

A leading company seeking an IT Help Desk Engineer for their Lancing office. This role focuses on 1st/2nd line support, with responsibilities including Office 365 administration, network product support, and hardware upgrades. Opportunities for career progression and flexible working conditions are available.

Benefits

Participation in performance-related bonus scheme

Option to join company pension scheme

Up to 37 days off per year

Occasional paid overtime or time off in lieu

Opportunity to progress into Field Engineer position

Qualifications

• Experience in an MSP environment.
• 1st/2nd line support experience.
• Strong troubleshooting skills.

Responsibilities

• Provide administration and support for Office 365.
• Support and upgrade computer hardware.
• Use RMM software for remote diagnostics.

Skills

Office 365

Windows Server

Windows Pro

Mac OSX

Windows 10

Windows 11

Network Products Support

RMM Software

Job description

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IT Help Desk Engineer Wanted

This role will be primarily based in our office in Lancing, with flexibility to work from home at times and visit customer sites as needed. The successful candidate will have experience working in an MSP environment in a 1st/2nd line support position.

Experience

• Administration and support of Office 365
• Experience working in an MSP environment
• Administration of Windows Server, Windows Pro, and Mac OSX
• Support of Windows 10 & 11
• Support of third-party applications like anti-virus and common accountancy products
• Use of RMM software for remote access and diagnostics
• Support of network products such as firewalls, routers, wireless networks, and switches
• Upgrading of computer hardware

Remuneration

• Base salary up to £25k per year, dependent on experience
• Working hours: Monday to Friday, 8:30 am – 5:30 pm
• Participation in the company performance-related bonus scheme
• Option to join the company pension scheme
• Up to 37 days off per year, including bank holidays, birthday, and long-term service bonus (after two years); initially up to 32 days including bank holidays and birthday, with 3 days reserved for Christmas
• Occasional paid overtime or time off in lieu
• Opportunity to progress into a Field Engineer position with a company van