IT Helpdesk Engineer

JR United Kingdom; Aberdare; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing UK-based business in Aberdare is seeking an experienced IT Support Engineer to enhance its internal tech support team. This role offers the chance to work across various sites, addressing a wide range of IT issues while ensuring smooth operations. The ideal candidate will have over 3 years of experience and a solid understanding of essential IT systems and support tools. Benefits include 27 days of annual leave and business mileage reimbursement.

Benefits

27 days annual leave + bank holidays

Business mileage reimbursement

Supportive internal tech team

Qualifications

• 3+ years of experience in IT support covering both 1st and 2nd line issues.
• Strong knowledge of Microsoft tools and cloud-based solutions.
• Excellent troubleshooting and customer service skills.

Responsibilities

• Act as a key point of contact for day-to-day IT support.
• Provide 1st and 2nd line support for various devices and software.
• Manage new device deployments and support users in a Microsoft environment.

Skills

Microsoft Windows 10/11

Microsoft 365

Remote support tools

Active Directory

Networking fundamentals

Troubleshooting

Customer service

Documentation

Tools

Sage 50

Sage 200

Datto RMM

Microsoft Intune

Microsoft Autopilot

VOIP systems

Job description

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Aberdare Full-time, onsite + 1 other location

A growing UK-based business is seeking an experienced IT Support Engineer to join its established internal tech support function. This is a fantastic opportunity for a proactive and hands-on IT professional to contribute to the smooth running of IT operations across multiple locations.

The role is primarily based in Aberdare with a day on site in one other location, and occasional travel to other regional sites. A full driving licence and access to your own vehicle are essential (business mileage is reimbursed).

You'll be supporting a broad range of systems and technologies and helping users at 1st and 2nd line level across a variety of technical issues.

What you’ll be doing:

• Acting as a key point of contact for day-to-day IT support across multiple business units
• Providing 1st and 2nd line support for laptops, desktops, printers, mobile devices, and authorised software
• Managing new device deployments using Windows Autopilot and Microsoft Intune policies
• Supporting users within a Microsoft 365 environment (Teams, Outlook, SharePoint, etc.)
• Managing and maintaining access controls through Active Directory and Azure Entra ID
• Providing user support for Sage 50 and Sage 200 systems
• Troubleshooting user issues on Microsoft AVD
• Supporting mobile device users across Android and Apple platforms
• Working with remote support tools (e.g. RDP, TeamViewer, Quick Assist, Datto RMM)
• Assisting with basic network troubleshooting including VLAN and subnet knowledge
• Managing permissions within SharePoint and printer configurations

What we’re looking for:

• 3+ years of experience in an IT support role, covering both 1st and 2nd line issues
• Strong working knowledge of Microsoft Windows 10/11, Microsoft 365, and remote support tools
• Experience supporting cloud-based tools such as Microsoft Intune, Autopilot, and Azure Entra ID
• Good understanding of core infrastructure technologies including Active Directory, remote desktops, and networking fundamentals
• Excellent troubleshooting and customer service skills
• Ability to work independently across multiple sites with minimal supervision
• Strong documentation and organisational skills
• Experience with Datto RMM configuration
• Exposure to MDM (Mobile Device Management) platforms
• Microsoft Access scripting and database support
• Experience with VOIP systems (e.g. Gamma Horizon, GoTo.com)
• SharePoint site development and advanced permissions management
• Familiarity with protocols like FTP and SMTP

Benefits include:

• 27 days annual leave + bank holidays
• Business mileage reimbursement
• Work with a supportive, collaborative internal tech team