Applied Helpdesk Engineer

Northgate Vehicle Hire Careers; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in indoor climate management solutions is seeking a Helpdesk Engineer in Bristol. This role involves using technical expertise to resolve customer queries and providing excellent service. Ideal candidates will have HVAC experience, relevant qualifications, and a passion for customer service.

Benefits

Highly competitive bonus

Employer Pension Contributions at 7%

Comprehensive private medical and personal accident insurance plans

Investment in training and development

Qualifications

• City & Guilds in Air Conditioning/Refrigeration L2 or equivalent experience.
• F-gas (2079) qualified, with adept experience safely handling refrigerants.

Responsibilities

• Acting as the point of escalation to resolve installation and service enquiries.
• Building strong relationships and trust with customers through excellent communication.
• Translating customer concerns into effective troubleshooting strategies.

Skills

Fault diagnosis

Customer service

Communication

Problem solving

Education

City & Guilds in Air Conditioning/Refrigeration L2

F-gas (2079) qualified

Job description

Bristol (Office Based)

Competitive Salary + Bonus + Benefits

Are you a HVAC Specialist with hands-on expertise of fault diagnosis across a range of Chillers?

Ready to transition off the tools and into an office-based Technical Helpdesk role? If so, this could be the perfect opportunity for you.

What’s In It For You?

At Daikin UK we value our employees and their contributions. We offer a comprehensive rewards package including:

• Highly competitive bonus.
• Employer Pension Contributions at 7%
• Comprehensive private medical and personal accident insurance plans.
• Investment in your training and development to encourage and support your career progression within the company.

How You Can Play Your Part:

As a Helpdesk Engineer, you’ll leverage your technical expertise to resolve a variety of customer queries, translating their concerns into effective troubleshooting strategies.

You Will Be:

• Acting as the point of escalation to resolve installation and/or service enquiries, you’ll know the right questions to ask in order to reach a conclusive diagnosis.
• Competent with electrical schematics and problem solving in a fast paced-environment.
• Building strong relationships and trust with customers through excellent communication.
• Customer service centric – upholding the most professional, personable demeanour throughout to deliver service excellence.

About You:

You are technically astute, with a strong ability to diagnose and resolve issues across a range of Chillers; specific Daikin chiller experience would be highly advantageous. You possess:

• City & Guilds in Air Conditioning/Refrigeration L2 or equivalent experience
• F-gas (2079) qualified, with adept experience safely handling refrigerants.
• Your passion for mastering all technical issues has meant you’ve been a point of escalation to resolve breakdowns and reactive service call-outs.

If you're looking to transition into an office-based role while still applying your deep technical knowledge in a helpdesk environment, this is your chance to make an impact.

Your Interview Journey:

Interview 1: Introduction and Exploration Call

With:Your Daikin Recruitment Business Partner

Purpose:For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.

Interview 2: Structured Interview

With: Hiring Manager

Purpose:A detailed discussion to explore your work experience and delve into Daikin's operations, focusing on the specifics of the role.

Interview 3: Final Formal Interview

With: Hiring Manager and a Senior Management Team Member

Purpose: Your opportunity to demonstrate your technical knowledge and expertise, by answering some in-depth technical questions relevant to the role.

About Us:

Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.

We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.