IT Helpdesk Engineer

TieTalent; Aberdare; On-site; GBP 27,000 - 35,000; Full time

Job summary

A growing UK-based business is seeking an experienced IT Helpdesk Engineer to contribute to the smooth running of IT operations across multiple locations. In this full-time role based in Aberdare, you'll support a range of systems and technologies while working with a collaborative tech team. Key responsibilities include providing IT support, managing new deployments, and maintaining access controls. Candidates should have a minimum of 3 years in IT support, strong knowledge of Microsoft tools, and excellent troubleshooting skills.

Benefits

27 days annual leave + bank holidays

Business mileage reimbursement

Company Pension

Life Cover

Qualifications

• 3+ years of experience in IT support covering 1st and 2nd line issues.
• Strong working knowledge of Microsoft Windows 10/11 and Microsoft 365.
• Excellent troubleshooting and customer service skills.

Responsibilities

• Providing 1st and 2nd line support for various IT devices.
• Managing new device deployments and user access controls.
• Troubleshooting user issues on Microsoft AVD.

Skills

Troubleshooting

Customer Service

Documentation

Organizational Skills

Tools

Microsoft Intune

Windows Autopilot

Active Directory

Microsoft 365

Azure Entra ID

Remote Support Tools

Job description

About

IT Helpdesk Engineer Aberdare Full-time, onsite + 1 other location Salary: £27,000 - £35,000 A growing UK-based business is seeking an experienced IT Support Engineer to join its established internal tech support function. This is a fantastic opportunity for a proactive and hands-on IT professional to contribute to the smooth running of IT operations across multiple locations. The role is primarily based in Aberdare with a day on site in one other location, and occasional travel to other regional sites. A full driving licence and access to your own vehicle are essential (business mileage is reimbursed). You'll be supporting a broad range of systems and technologies and helping users at 1st and 2nd line level across a variety of technical issues. ________________________________________ What you'll be doing: * Acting as a key point of contact for day-to-day IT support across multiple business units * Providing 1st and 2nd line support for laptops, desktops, printers, mobile devices, and authorised software * Managing new device deployments using Windows Autopilot and Microsoft Intune policies * Supporting users within a Microsoft 365 environment (Teams, Outlook, SharePoint, etc.) * Managing and maintaining access controls through Active Directory and Azure Entra ID * Providing user support for Sage 50 and Sage 200 systems * Troubleshooting user issues on Microsoft AVD * Supporting mobile device users across Android and Apple platforms * Working with remote support tools (e.g. RDP, TeamViewer, Quick Assist, Datto RMM) * Assisting with basic network troubleshooting including VLAN and subnet knowledge * Managing permissions within SharePoint and printer configurations ________________________________________ What we're looking for: * 3+ years of experience in an IT support role, covering both 1st and 2nd line issues * Strong working knowledge of Microsoft Windows 10/11, Microsoft 365, and remote support tools * Experience supporting cloud-based tools such as Microsoft Intune, Autopilot, and Azure Entra ID * Good understanding of core infrastructure technologies including Active Directory, remote desktops, and networking fundamentals * Excellent troubleshooting and customer service skills * Ability to work independently across multiple sites with minimal supervision * Strong documentation and organisational skills ________________________________________ Desirable Skills: * Experience with Datto RMM configuration * Exposure to MDM (Mobile Device Management) platforms * Microsoft Access scripting and database support * Experience with VOIP systems (e.g. Gamma Horizon, (url removed)) * Microsoft Power Platform (Power BI, Power Automate, etc.) * SharePoint site development and advanced permissions management * Familiarity with protocols like FTP and SMTP ________________________________________ Benefits include: * 27 days annual leave + bank holidays * Business mileage reimbursement * Work with a supportive, collaborative internal tech team * Company Pension * Life Cover

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Nice-to-have skills

• Active Directory
• Microsoft Access
• Power BI
• FTP
• SMTP
• Aberdare, Wales
  
  

Work experience

• Systems Administrator
• Desktop Support
  
  

Languages

• English