Service Desk Engineer

JR United Kingdom; Bath; On-site; GBP 35,000 - 55,000; Full time

Job summary

A Bristol-based legal practice seeks a Senior Service Desk Engineer to support global users. The role involves providing IT support across multiple locations and developing solutions tailored to business needs. The company prioritizes employee development and has a strong reputation for its positive culture.

Benefits

Private Medical Insurance

Income Protection

Life assurance

Qualifications

• Experience in technical support within a Microsoft environment.
• Mobile device support including troubleshooting and administration.
• Experience supporting remote access and flexible working solutions.

Responsibilities

• Provide phone, email, and remote support to IT system users across multiple international locations.
• Ensure timely resolution of incidents, aiming for first-time fixes and escalating when necessary.
• Develop IT solutions that meet business needs and user requirements.

Skills

Technical support

Troubleshooting

Mobile device support

Remote access

Job description

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We are supporting a Bristol based legal practice who are looking to onboard a Senior Service Desk Engineer to provide support to Global users.

With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for your career growth. Our client has continuously won numerous awards around best culture, best practice and company of the year in their industry. They put employees at the heart of their business model, offering ongoing support and development programmes for you to succeed.

The Role:

• Provide phone, email, and remote support to IT system users across multiple international locations
• Ensure timely resolution of incidents, aiming for first-time fixes and escalating when necessary
• Develop IT solutions that meet business needs and user requirements

The Candidate:

• Experience in technical support within a Microsoft environment
• Mobile device support including troubleshooting and administration
• Experience supporting remote access and flexible working solutions

The Package:

• Private Medical Insurance
• Income Protection
• Life assurance

Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.