IT Helpdesk Desktop Support Analyst

Marlin Selection Recruitment; Greater London; On-site; GBP 40,000 - 45,000; Full time

Job summary

Join a prestigious global investment and advisory firm as a Help Desk – Desktop Support Analyst I in London. You'll provide critical desktop and remote support, troubleshoot technical issues, and ensure seamless onboarding for new employees. This role is perfect for a customer-focused problem-solver with strong technical skills. Enjoy a competitive salary and comprehensive benefits in a collaborative environment.

Benefits

Private medical insurance

Wellness incentives

Generous parental leave

Pension scheme

Cycle-to-work scheme

Opportunities for international travel

Qualifications

• 3+ years of professional IT support experience (remote and onsite).
• Experience imaging Windows and macOS systems.
• Familiarity with endpoint management and mobile device support.

Responsibilities

• Providing top-tier IT support to employees at all levels.
• Troubleshooting and resolving desktop, mobile, printing, and network issues.
• Managing user accounts via Active Directory.

Skills

Customer-focused

Problem-solver

Technically versatile

Education

Bachelor's degree or equivalent experience in a technical field

Tools

Active Directory

Citrix

Job description

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Competitive Salary + Comprehensive Benefits

We're currently working with a prestigious global investment and advisory firm to find an experienced Help Desk – Desktop Support Analyst I for their London office. This is an exciting opportunity to join an employee-owned organization known for its client-first culture, strong values, and forward-thinking approach to technology and service delivery.

In this role, you’ll be the face of the IT team — providing critical desktop and remote support to internal users across multiple global locations. You’ll troubleshoot a wide range of technical issues, contribute to process improvements, and ensure seamless onboarding experiences for new employees.

What You'll Be Doing:

• Providing top-tier IT support (in-person, phone, remote) to employees at all levels
• Troubleshooting and resolving desktop, mobile, printing, and network issues
• Managing user accounts via Active Directory and working within an enterprise Windows environment
• Supporting software deployment, patching, and security remediation
• Managing hardware assets and supporting onboarding/offboarding procedures
• Collaborating with vendors, contractors, and building management on IT installations
• Working closely with the broader tech team across international locations

You’ll Thrive In This Role If You’re:

• Customer-focused with strong interpersonal and communication skills
• A self-starter with solid time management and task ownership abilities
• A natural problem-solver with a structured approach to troubleshooting
• Technically versatile — from Windows/macOS to mobile devices and enterprise systems
• A team player who works well in a hybrid global support environment

Requirements:

• 3+ years of professional IT support experience (remote and onsite)
• Experience imaging Windows and macOS systems
• Proficiency with Active Directory, Citrix, and network troubleshooting
• Familiarity with endpoint management, printing issues, and mobile device support
• Experience managing third-party vendors and technical installations

Preferred:

• Exposure to ITIL practices and enterprise security processes
• Strong analytical and creative problem-solving skills
• Experience with remote and on-call support setups
• Bachelor's degree or equivalent experience in a technical field

Benefits Snapshot:

• Private medical insurance (including vision), dental, and critical illness cover
• Wellness incentives, gym discounts, in-house fitness events
• Generous parental leave and family support programs
• Pension scheme, income protection, and life assurance
• Cycle-to-work scheme, season pass loans, and more
• Opportunities for international travel and career growth

Ready to take the next step in your IT career? Apply now to join a truly collaborative, mission-driven team where your contribution will be seen, valued, and supported.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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