IT Helpdesk Analyst - Leeds

TieTalent; Leeds; On-site; GBP 25,000 - 32,000; Full time

Job summary

Join a dynamic Managed Services Provider as an IT Helpdesk Analyst in Leeds! This role offers the chance to support local schools with IT solutions, troubleshoot technical issues, and ensure high customer satisfaction. You'll work in a collaborative environment that values your contributions while providing opportunities for professional development. If you're a problem solver with a customer-focused mindset, this is the perfect opportunity to advance your career in IT. Apply today and be part of a team dedicated to delivering exceptional IT services!

Benefits

Health Insurance

Pension Scheme

Paid Time Off

Professional Development Opportunities

Supportive Team Environment

Qualifications

• Customer-focused with excellent communication skills.
• Strong analytical skills and attention to detail.

Responsibilities

• Respond to client issues via phone, email, and ticketing systems.
• Diagnose and resolve hardware and software problems.
• Provide remote helpdesk support and onsite visits.

Skills

Windows OS/Server

Active Directory

Group Policies

Office 365

Azure Administration

Hardware Troubleshooting

Software Troubleshooting

Basic IT Systems Knowledge

Basic Networking Knowledge

Education

Relevant IT Qualification

Job description

About the Position

Position: IT Helpdesk Analyst

Location: Leeds

Salary: Up to £32,000

About Us

We are a dynamic and innovative Managed Services Provider, specialising in the Education Sector, committed to delivering top-notch IT solutions to a diverse range of clients. Our team is growing, and we are looking for a dedicated IT Engineer to join us.

The Role

Responsibilities

• Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems.
• Troubleshooting: Diagnosing and resolving hardware and software problems.
• Remote Helpdesk and Visits: Providing support to local schools in the area.
• Escalation: Escalating complex issues to higher-level support teams as necessary.
• Documentation: Maintaining accurate records of issues and resolutions.
• Customer Service: Ensuring high customer satisfaction through effective communication and timely updates.

Technical Skills

• Windows OS/Server, Active Directory & Group Policies
• Office 365 & Azure Administration
• Hardware and Software Troubleshooting
• Basic knowledge of IT Systems and Networks

What We Offer

• Professional Development: Opportunities for training and career progression.
• Supportive Environment: A collaborative team culture where contributions are valued.
• Comprehensive Benefits: Including health insurance, pension scheme, and paid time off.

About You

• Customer Focused: Excellent communication skills and a customer-oriented approach.
• Problem Solver: Strong analytical skills with a keen eye for detail.
• Team Player: Ability to work well within a team and independently.
• Qualifications: A relevant IT qualification or experience in a similar role is advantageous but not essential.

How to Apply

If you are ready to embark on an exciting career with a leading Managed Services Provider, send your CV and cover letter to (url removed).

Join us and become a vital part of our mission to provide exceptional IT services. Apply today!

Nice-to-have Skills

• Windows Server
• Active Directory

Work Experience

• Desktop Support
• Systems Administrator

Languages

• English