IT Helpdesk Analyst - Leeds

TieTalent; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative Managed Services Provider in the Education Sector is seeking a dedicated IT Engineer. This role is perfect for those passionate about technology and eager to provide exceptional IT support. You'll be responsible for addressing client issues, troubleshooting hardware and software, and ensuring high customer satisfaction. Join a collaborative team culture that values your contributions and offers opportunities for professional development. If you're ready to kick-start your IT career in a supportive environment, this is the opportunity for you!

Benefits

Professional Development

Supportive Environment

Comprehensive Benefits

Qualifications

• Relevant IT qualification or experience is advantageous but not essential.

Responsibilities

• Responding to client issues via phone, email, and ticketing systems.
• Diagnosing and resolving hardware and software problems.
• Supporting local schools with remote helpdesk and on-site visits.

Skills

Windows OS/Server

Active Directory & Group Policies

Office 365 & Azure Administration

Hardware and Software Troubleshooting

Basic knowledge of IT Systems and Networks

Education

Relevant IT qualification or experience

Job description

Are you passionate about technology and eager to kick-start your career in IT support, or looking to progress in a well-exposed IT Support position?

Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you!

About Us

We are a dynamic and innovative Managed Services Provider, specialising in the Education Sector, committed to delivering top-notch IT solutions to a diverse range of clients. Our team is growing, and we are looking for a dedicated IT Engineer to join us.

The Role

As an IT Engineer, you will play a pivotal role for our clients, providing prompt and professional technical support. Your main responsibilities will include:

1. Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems.
2. Troubleshooting: Diagnosing and resolving hardware and software problems.
3. Remote Helpdesk and On-site Visits: Supporting local schools in the area.
4. Escalation: Escalating complex issues to higher-level support teams as necessary.
5. Documentation: Maintaining accurate records of issues and resolutions.
6. Customer Service: Ensuring high customer satisfaction through effective communication and timely updates.

Technical Skills Required

• Windows OS/Server
• Active Directory & Group Policies
• Office 365 & Azure Administration
• Hardware and Software Troubleshooting
• Basic knowledge of IT Systems and Networks

What We Offer

• Professional Development: Opportunities for training and career progression.
• Supportive Environment: A collaborative team culture where your contributions are valued.
• Comprehensive Benefits: Including health insurance, pension scheme, and paid time off.

About You

• Customer Focused: Excellent communication skills and a customer-oriented approach.
• Problem Solver: Strong analytical skills with a keen eye for detail.
• Team Player: Ability to work well within a team and independently.

Qualifications: A relevant IT qualification or experience in a similar role is advantageous but not essential.

How to Apply

If you are ready to embark on an exciting career with a leading Managed Services Provider, we would love to hear from you. Send your CV and a cover letter to (url removed).

Join us and become a vital part of our mission to provide exceptional IT services. Apply today!