IT Helpdesk Analyst

Adria Solutions Ltd; Ossett; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled IT Helpdesk Analyst to join their dynamic support team. This role is perfect for someone with a passion for problem-solving and a customer-focused mindset. You will provide technical support across Europe, the USA, and Asia in a 24/7 follow-the-sun model. With at least 2 years of experience in 1st and 2nd line support, you will thrive in a fast-paced environment, delivering professional support and managing incidents using ITSM tools. Join a collaborative global environment where your contributions will make a real impact through technology.

Benefits

Pension

Private Healthcare

Employee Rewards Platform

Ongoing Training

Qualifications

• 2+ years' experience in Service Desk/Desktop Support role.
• Strong communication and troubleshooting skills.

Responsibilities

• Deliver professional support via email, phone, and service desk portal.
• Log and manage incidents through to resolution using an ITSM tool.

Skills

Service Desk Support

Troubleshooting Skills

Communication Skills

ITIL Processes

Basic Networking

Tools

Freshservice

SAP B1

Salesforce

InTune

O365

Google Workspace

Job description

IT Helpdesk Analyst (1st & 2nd Line Support) - West Yorkshire

Are you a skilled IT professional with a passion for problem-solving and a customer-focused mindset? My client, a global organisation at the forefront of innovation in their industry, is seeking an IT Helpdesk Analyst to join their dynamic support team. You’ll play a vital role in providing technical support across Europe, the USA, and Asia as part of a “follow-the-sun” 24/7 model.

This role is ideal for someone with at least 2 years' experience in 1st and 2nd line support who thrives in fast-paced environments and enjoys working both independently and collaboratively.

Key Responsibilities

• Deliver professional support via email, phone, and service desk portal to remote and on-site users
• Log and manage incidents through to resolution using an ITSM tool
• Monitor systems and respond proactively to alerts
• Manage IT assets and user access to internal and third-party systems
• Support and maintain hardware/software systems and resolve technical issues
  
  

Requirements

• 2+ years' experience in a Service Desk/Desktop Support role
• Strong communication and troubleshooting skills
• Familiarity with ITSM tools (e.g., Freshservice) and ITIL processes
• Solid knowledge of Windows desktop/server environments, Active Directory, and basic networking
• Experience with business systems like SAP B1, Salesforce, and endpoint management tools like InTune
• Exposure to O365 or Google Workspace
  
  

Benefits

• Competitive salary based on experience
• Pension and private healthcare (single cover)
• Employee rewards platform with discounts across major retailers
• Ongoing training and professional development
  
  

If you're ready to grow your IT career in a collaborative and supportive global environment, we’d love to hear from you.

Apply now to join a team that’s making a real impact through technology.

IT Helpdesk Analyst (1st & 2nd Line Support)