IT Helpdesk Analyst: 1st Line Support & Troubleshooting

Liberty Gas Group; West Kirby; Presencial; GBP 22.000 - 30.000; Jornada completa

Descripción de la vacante

Liberty Gas Group in Knowsley, Merseyside is seeking a Service Desk Analyst to be the first point of contact for IT support across our national business. You will log, manage and resolve incidents, provide remote and face-to-face assistance, and support Microsoft 365, Windows 10, Active Directory, and mobile devices.

The role requires a minimum of 2 years in a 1st-line service desk, a driving licence, and strong customer service and communication skills.

Formación

• Minimum 2 years' experience in a 1st Line Service Desk or IT Support role
• Driver's licence or willingness to learn to drive
• Strong working knowledge of Microsoft 365, Windows 10, Active Directory, Apple and Android devices, desktop hardware, and network troubleshooting

Responsabilidades

• Act as the first point of contact for IT support via phone, email and face-to-face interactions
• Log, categorise, prioritise and manage incidents through the IT Service Management system
• Deliver first-line technical support across hardware, software and business applications
• Escalate and manage incidents with 2nd and 3rd line support teams when required
• Configure and support laptops, desktops, mobile devices and peripherals
• Create user accounts, manage permissions and reset passwords through Active Directory
• Support Microsoft 365 applications and Windows 10 environments
• Configure and support Apple and Android devices
• Deploy and configure laptops using imaging tools
• Support Citrix desktop environments both remotely and on-site
• Maintain asset records and inventories
• Produce user guides and provide training where appropriate
• Provide support across multiple UK locations, both remotely and on-site

Conocimientos

Customer service

Problem solving

Communication

Independence

Organisation

Educación

GCSE Maths & English

Herramientas

Microsoft 365

Windows 10

Active Directory

Apple/Android devices

Desktop hardware

ManageEngine imaging

Citrix

Descripción del empleo

Liberty Gas Group in Knowsley, Merseyside is seeking a Service Desk Analyst to be the first point of contact for IT support across our national business. You will log, manage and resolve incidents, provide remote and face-to-face assistance, and support Microsoft 365, Windows 10, Active Directory, and mobile devices.

The role requires a minimum of 2 years in a 1st-line service desk, a driving licence, and strong customer service and communication skills.