IT Helpdesk Analyst

Central England Coop; Lichfield, Corby, Derby; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Central England Coop is looking for an IT Helpdesk Analyst to provide technology support across various functions and to manage incidents effectively. The role requires a strong technical background and excellent communication skills to assist users and minimize business impacts from incidents. You will enjoy benefits like retail discounts, holiday buy options, and opportunities for personal development within a Member-led cooperative atmosphere.

Benefits

Retail discounts

Holiday buy

Colleague recognition

Enhanced family-friendly policies

Colleague Dividend

Paid time for volunteering

Healthcare Cashplan

Company Pension scheme

Life Assurance

Personalized learning and development opportunities

Wellbeing resources

Workflex options

Qualifications

• Ability to translate technical language into easily understandable terms.
• Manage workload effectively, ensuring ticket prioritization.

Responsibilities

• Provide technology support to internal customers.
• Resolve incidents and manage requests within agreed timeframes.
• Act as liaison between IT support teams and handle escalations.

Skills

Strong communication skills

Technical background

Job description

What will you be doing?

We are fully embracing the new office ways of working culture, so a mixture of both office (Lichfield) and home working is on offer.

You'll provide technology support to internal customers from across our Retail, Funeral, and Support Centre functions.

Resolving incidents and requests, you'll also ensure that tickets are managed effectively and within agreed timeframes.

As an IT Helpdesk Analyst, you'll play a key role as a liaison between different IT support teams and help to make sure that escalations are effectively dealt with as well.

You’ll help to minimize business impacts from incidents. As part of this, you'll be the point of contact and coordinator during major outages.

How will I know if I am right for this role?

We are looking for someone with a technical background and a genuine interest in IT.

Strong communication skills are essential — with the ability to translate technical language into friendly, understandable terms for end users across all business functions.

You'll need to manage your own workload effectively, ensuring tickets are prioritized and updated promptly.

What is in it for me?

In addition to our competitive salaries, colleagues benefit from:

• Retail discounts, offering access to exclusive retail deals, savings on days out, and holiday discounts.
• Holiday buy, allowing colleagues to purchase up to an extra week of annual leave each year.
• Colleague recognition to celebrate achievements both personally and professionally.
• Enhanced family-friendly policies to support you during significant life events.
• Colleague Dividend, sharing a portion of our profits as a thank you for your contribution.
• Paid time for volunteering, encouraging participation in volunteering activities.
• Give as you earn, supporting charities meaningful to you.
• Healthcare Cashplan to help cover healthcare expenses.
• Company Pension scheme with access to pension wellbeing resources.
• Life Assurance after a qualifying period, providing coverage for your beneficiaries.
• Personalized learning and development opportunities with access to various training programs.
• Wellbeing resources through our new campaign, tailored to your role.
• iTrent Financial Wellbeing (Wagestream), offering flexible options to manage your finances.
• Workflex, including options like a 4-day workweek, 9-day fortnight, and hybrid working.

For more details and additional reasons to join us at Central Co-op, please visit Rewards and benefits - Central Coop.

Everyone is welcome here. We’re committed to making reasonable adjustments for all candidates. Please specify any needs in the application form, and we’ll support you throughout the recruitment process.

Who are we?

We’re Central Co-op, a Member-owned and Member-led co-operative Society.

With us, you’re not just a colleague, you’re a Member, owning a share of the business.

You can make a positive impact in your community, join us in our mission to create a sustainable Society, and work alongside passionate people who’ll help you grow. To learn more, visit our website Careers - Central Coop.