IT Help Desk Analyst Onsite with Training and Growth

Parking Network BV; Uxbridge; Hybrid; GBP 16,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Employee discount programme

Training and development

Supportive team environment

Job summary

Parking Network BV in Uxbridge is seeking an IT 1st Line Support Analyst to join our service desk. This onsite role offers structured exposure to real-world systems, users, and support processes.

You will be the first point of contact for IT queries, logging and resolving incidents, assisting with AD, Windows 10/11, and Microsoft 365, and ensuring customer-focused support within SLAs. The role works five days out of seven on a rota, with shifts from early to late, and up to £26,000 per annum

Qualifications

• Experience in an IT support or service desk role (internships, placements, or apprenticeships accepted).
• Basic understanding of Windows OS and Microsoft applications.
• Awareness of Active Directory user administration and password management.
• Basic networking knowledge and troubleshooting.
• Strong communication and customer-focused approach.

Responsibilities

• Provide first line IT support via phone, email, and ticketing system.
• Log, prioritise, and resolve IT incidents and service requests.
• Assist users with day-to-day IT issues (password resets, access, basic troubleshooting).
• Assist with Active Directory user administration (accounts, passwords, groups).
• Support Windows 10/11, Microsoft 365, Exchange, and SharePoint environments.
• Troubleshoot basic hardware issues with devices and peripherals.
• Help manage IT assets and stock; liaise with suppliers and third-party teams for escalations.

Skills

IT support

Customer service

Communication skills

Problem solving

Tools

Acronis

Windows 10/11

Microsoft 365

Exchange

SharePoint

Active Directory

Job description

Parking Network BV in Uxbridge is seeking an IT 1st Line Support Analyst to join our service desk. This onsite role offers structured exposure to real-world systems, users, and support processes.

You will be the first point of contact for IT queries, logging and resolving incidents, assisting with AD, Windows 10/11, and Microsoft 365, and ensuring customer-focused support within SLAs. The role works five days out of seven on a rota, with shifts from early to late, and up to £26,000 per annum