On-Site IT Support Analyst (1st/2nd Line) – Growth & Training

Neg Earth Lights; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Neg Earth Lights in London is seeking a proactive 1st/2nd Line Support Analyst to join our on-site IT team. You will provide essential technical support across our warehouse and office, Monday to Friday, in a dynamic environment.

You will manage Active Directory, Microsoft 365, onboarding, and device support for printers and network services, including UniFi and 3CX. This role offers growth through the NELL Academy and a collaborative team culture.

Qualifications

• A qualification in computer science, information technology, or a related field, or equivalent work experience.
• Proven experience in a 1st or 2nd line IT support role is preferred.
• Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
• Excellent communication and proactive attitude in a dynamic environment.
• Strong problem-solving skills and logical investigation of issues.

Responsibilities

• Act as the first point of contact for all IT support requests and manage tickets.
• Reset passwords, unlock user accounts, and support Active Directory and Entra ID.
• Maintain Microsoft 365 environments (Exchange, SharePoint, Entra ID).
• Onboard new users and manage permissions and decommissions.
• Support warehouse devices and printers; document resolutions in the service desk system.
• Escalate complex issues to the line manager and assist with 3CX telephony.
• Support UniFi network across warehouse and office and assist with Intune deployments.

Skills

Windows OS

Microsoft 365

Active Directory

IT support

Communication skills

Problem solving

Team player

Education

Degree in computer science / IT related field

Tools

Intune

Microsoft Entra ID

3CX

Office 365 admin

Job description

Neg Earth Lights in London is seeking a proactive 1st/2nd Line Support Analyst to join our on-site IT team. You will provide essential technical support across our warehouse and office, Monday to Friday, in a dynamic environment.

You will manage Active Directory, Microsoft 365, onboarding, and device support for printers and network services, including UniFi and 3CX. This role offers growth through the NELL Academy and a collaborative team culture.