IT Field Technician

ZipRecruiter; Romford; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

An established industry player is seeking an experienced IT Field Technician to join their team. Based in the Romford/Ilford area, you'll be pivotal in diagnosing and resolving technical IT issues on-site. This role offers a blend of on-site visits and remote reporting, with significant travel and overnight stays. Enjoy a competitive salary with overtime opportunities and a comprehensive benefits package, including private healthcare and a company pension. If you're passionate about technology and customer service, this is your chance to make a tangible impact!

Benefits

Private healthcare

Company van

23 days holiday + bank holidays

Death in service (4x salary)

Group income protection

Company pension

Qualifications

• Proven experience in IT maintenance and fault diagnosis.
• Strong customer service and communication skills.

Responsibilities

• Diagnose and resolve EPOS, network, and business system issues.
• Capture photographic evidence and compile actionable reports.
• Coordinate fixes with management and IT providers.

Skills

IT maintenance

Fault diagnosis

Customer service

Communication skills

Health and safety compliance

Job description

Job Description

Our outstanding and successful client, an IT Service Provider working with some of the biggest household names in the UK, is looking to recruit an experienced IT Field Technician to join them on a permanent basis.

You will be based in the Romford / Ilford area and will attend customer sites in the region to diagnose and resolve technical IT issues related to on-site technology, including EPOS, business systems, and back office servers.

You'll be the bridge between technical issues and business success - making a tangible difference for customers!

Location: Covering the Romford / Ilford region (on-site visits + remote reporting). Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided). Company Van: Van provided. Hours: Monday to Friday (core hours 8am-5:30pm) with 1 in 8 weekends.

Salary & Benefits: Salary will be £24,200 plus £2,100 for standard weekend overtime, with additional overtime opportunities increasing your salary. Benefits include 23 days holiday per annum + bank holidays, private healthcare through BUPA, death in service (4x salary), group income protection, and a company pension.

What You'll Do:

• Visit customer sites to diagnose & resolve EPOS, network, and business system issues.
• Capture photographic evidence and compile clear, actionable reports.
• Coordinate fixes by liaising with management, IT providers, and third parties.
• Mediate IT solutions between franchisees, service desks, and IT contractors.
• Ensure accurate stock tracking and report completion for smooth operations.
• Keep stakeholders informed & updated at all times.

What we're looking for:

• Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems.
• Excellent customer service skills and the ability to communicate effectively with internal and external customers, stakeholders, and third parties.
• High flexibility regarding hours of work and location.
• High level of health, safety, and environmental compliance.
• Full clean driving license.
• Clean DBS required.