IT Field Technician

ZipRecruiter; Luton; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

An established industry player is seeking an experienced IT Field Technician to join their dynamic team. This role offers the opportunity to make a real impact by diagnosing and resolving technical issues at customer sites across the region. With a focus on customer service and effective communication, you'll bridge the gap between technology and business success. Enjoy a competitive salary, excellent benefits, and the flexibility to work in a variety of locations. If you're passionate about IT and thrive in a fast-paced environment, this is the perfect opportunity for you!

Benefits

23 days holiday per annum

Private healthcare through BUPA

Death in service (4 x salary)

Group income protection

Company pension

Company van provided

Qualifications

• Experience in diagnosing and resolving IT issues, including hardware and network.
• Strong customer service skills and effective communication abilities.

Responsibilities

• Visit customer sites to diagnose and resolve EPOS and network issues.
• Capture evidence and compile actionable reports for management.
• Coordinate IT solutions between franchisees and service desks.

Skills

IT maintenance

Fault diagnosis

Customer service

Communication

Health and safety compliance

Flexibility

Job description

Job Description

Our outstanding and successful client, a IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.

You will be based in the Luton, Milton Keynes, Stevenage area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.

You'll be the bridge between tech issues and business success - making a tangible difference for customers!

Location: Covering the Bedfordshire and wider region (on-site visits + remote reporting)Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)Company Van: Van providedHours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends)

Salary & Benefits: Salary will be £24,200 plus £2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.

What You'll Do:

• Visit customer sites to diagnose & resolve EPOS, network, and business system issues
• Capture photographic evidence and compile clear, actionable reports
• Coordinate fixes - liaise with management, IT providers & third parties
• Mediate IT solutions between franchisees, service desks, and IT contractors
• Ensure accurate stock tracking & report completion for smooth operations
• Keep stakeholders informed & updated at all times

What we're looking for:

• Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
• Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
• High degree of flexibility in terms of hours of work and location.
• High level of health, safety and environmental compliance
• Full clean driving license.
• Clean DBS required.