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IT Field Technician
Focus Resourcing
Luton
Hybrid
GBP 24,000 - 28,000
Full time
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Job summary
An established industry player is seeking a skilled IT Field Technician to join their dynamic team. This role offers the opportunity to make a significant impact by resolving technical issues on-site for various clients. You will be the vital link between technology and business success, ensuring efficient operations through expert diagnosis and resolution of IT challenges. With a focus on customer service and effective communication, you'll enjoy a supportive work environment that values flexibility and professional growth. This position includes a competitive salary and a comprehensive benefits package, making it an exciting career opportunity for the right candidate.
Benefits
Qualifications
- Proven experience in IT maintenance and fault diagnosis across hardware and networks.
- Strong customer service skills with effective communication abilities.
Responsibilities
- Diagnose and resolve EPOS and network issues at customer sites.
- Capture evidence and compile actionable reports for management.
Skills
Job description
Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.
You will be based in the Luton, Milton Keynes, Stevenage area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.
You'll be the bridge between tech issues and business success - making a tangible difference for customers!
Location: Covering the Bedfordshire and wider region (on-site visits + remote reporting)
Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)
Company Van: Van provided
Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends)
Salary & Benefits: Salary will be 24,200 plus 2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.
What You'll Do:
- Visit customer sites to diagnose & resolve EPOS, network, and business system issues
- Capture photographic evidence and compile clear, actionable reports
- Coordinate fixes - liaise with management, IT providers & third parties
- Mediate IT solutions between franchisees, service desks, and IT contractors
- Ensure accurate stock tracking & report completion for smooth operations
- Keep stakeholders informed & updated at all times
What we're looking for:
- Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
- Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
- High degree of flexibility in terms of hours of work and location.
- High level of health, safety and environmental compliance
- Full clean driving license.
- Clean DBS required.
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