IT Field Technician

Focus Resourcing; Colchester; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

An established industry player is seeking an experienced IT Field Technician to join their dynamic team. In this role, you will be the key link between technical issues and business success, visiting customer sites to diagnose and resolve various IT challenges, including EPOS systems and network issues. With a strong focus on customer service, you will ensure smooth operations by effectively communicating with stakeholders and coordinating IT solutions. This position offers a competitive salary, excellent benefits, and the opportunity to make a tangible impact in the field of IT services.

Benefits

23 days holiday plus bank holidays

Private healthcare through BUPA

Death in service (4 x salary)

Group income protection

Company pension

Company van provided

Qualifications

• Experience in IT maintenance and fault diagnosis, including hardware and networks.
• Ability to communicate effectively with customers and stakeholders.

Responsibilities

• Diagnose and resolve EPOS, network, and business system issues at customer sites.
• Coordinate fixes and liaise with management and IT providers.

Skills

IT maintenance

Fault diagnosis

Customer service

Communication

Health and safety compliance

Job description

Job Description

Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.

You will be based in the Colchester / Ipswich area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.

You'll be the bridge between tech issues and business success - making a tangible difference for customers!

Location: Covering the Colchester / Ipswich region (on-site visits + remote reporting)Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)Company Van: Van providedHours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends)

Salary & Benefits: Salary will be £24,200 plus £2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.

What You'll Do:

• Visit customer sites to diagnose & resolve EPOS, network, and business system issues
• Capture photographic evidence and compile clear, actionable reports
• Coordinate fixes - liaise with management, IT providers & third parties
• Mediate IT solutions between franchisees, service desks, and IT contractors
• Ensure accurate stock tracking & report completion for smooth operations
• Keep stakeholders informed & updated at all times

What we're looking for:

• Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
• Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
• High degree of flexibility in terms of hours of work and location.
• High level of health, safety and environmental compliance
• Full clean driving license.
• Clean DBS required.