IT Field Technician

Focus Resourcing; Kirkcaldy; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

An established industry player is seeking an experienced IT Field Technician to join their dynamic team. This role involves diagnosing and resolving technical issues at customer sites, ensuring seamless operations for major clients. With a focus on customer service and effective communication, you will bridge the gap between technology and business success. The position offers a competitive salary, generous benefits, and the opportunity for significant regional travel. If you are passionate about IT and thrive in a customer-facing role, this is the perfect opportunity for you.

Benefits

Private healthcare

Company van

Death in service benefit

Group income protection

Company pension

23 days holiday plus bank holidays

Qualifications

• Experience in IT maintenance and fault diagnosis.
• Excellent customer service and communication skills.

Responsibilities

• Diagnose and resolve EPOS, network, and business system issues.
• Capture photographic evidence and compile actionable reports.
• Coordinate fixes and liaise with management and IT providers.

Skills

IT maintenance

Fault diagnosis

Customer service

Communication

Health and safety compliance

Job description

Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.

You will be based in the Falkirk / Dundee area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.

You'll be the bridge between tech issues and business success - making a tangible difference for customers!

Location: Covering the Dundee / Falkirk and wider region (on-site visits + remote reporting)
Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)
Company Van: Van provided
Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends)

Salary & Benefits: Salary will be 24,200 plus 2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.

What You'll Do:

• Visit customer sites to diagnose & resolve EPOS, network, and business system issues
• Capture photographic evidence and compile clear, actionable reports
• Coordinate fixes - liaise with management, IT providers & third parties
• Mediate IT solutions between franchisees, service desks, and IT contractors
• Ensure accurate stock tracking & report completion for smooth operations
• Keep stakeholders informed & updated at all times

What we're looking for:

• Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
• Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
• High degree of flexibility in terms of hours of work and location.
• High level of health, safety and environmental compliance
• Full clean driving license.
• Clean DBS required.