IT Field Service Engineer

TN United Kingdom; Maidenhead; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in Maidenhead is seeking an IT Field Service Engineer to provide technical support and maintenance across various client sites. The ideal candidate will have experience in an MSP environment and a strong commitment to service excellence. Responsibilities include troubleshooting, installation, and ensuring systems meet defined SLAs. This role requires a customer-focused mindset and readiness to travel regularly to client locations.

Qualifications

• Experience in an IT Field Engineer role or similar within an MSP.
• Strong knowledge of Active Directory, Windows Server, and Hyper-V.

Responsibilities

• Provide onsite technical support and maintenance across client environments.
• Install, configure, and support IT hardware and software.
• Deliver excellent customer service and maintain high client satisfaction.

Skills

Customer Focus

Troubleshooting

Service Excellence

Education

ITIL Foundation Certificate

MCSE

CCNP

HP ASE

Tools

Active Directory

Windows Server

Hyper-V

Microsoft 365

SharePoint Online

DNS

Firewall Configuration

VoIP Platforms

Cisco Networking

PowerShell

Job description

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IT Field Service Engineer
Permanent / Full-time
**MSP (Managed Service Provider) experience essential**

Job Profile

Looking for a skilled IT Field Service Engineer with demonstrable experience in an MSP (Managed Service Provider) in an IT Field Service engineer role or similar.

This role requires a customer-focused mindset, a diligent and logical approach to troubleshooting, and a strong commitment to service excellence. Candidates must be based within commuting distance of Maidenhead and be prepared to travel to client sites regularly.

Key Responsibilities

• Provide onsite technical support, troubleshooting, and maintenance across various client environments.
• Install, configure, and support IT hardware, software, and network systems.
• Work with internal teams to escalate and resolve complex technical issues promptly.
• Deliver excellent customer service and maintain high client satisfaction levels.
• Maintain up-to-date documentation of all work carried out and support provided.
• Ensure systems and services meet defined SLAs and customer expectations.

Qualifications and Skills

• Experience in an IT Field Engineer role or similar within an MSP.
• Strong knowledge and hands-on experience with:
• Active Directory and Group Policy administration
• Windows Server 2008 and above
• Windows Desktop OS (Windows 7 and above)
• Hyper-V setup and administration
• Microsoft 365 tenant setup and administration
• SharePoint Online configuration and support
• Core networking (DNS, routing, switching)
• Firewall configuration (Meraki / Draytek / Sophos)
• Familiarity with VoIP platforms, preferably Gamma
• Experience with Apple device support
• Previous experience with Managed Service Platforms and RMM tools
• Industry-recognised certifications such as MCSE, CCNP, HP ASE
• ITIL Foundation Certificate
• Experience with Cisco or HP networking infrastructure
• Knowledge of scripting (PowerShell, batch files, VBScripts)
• Understanding of Network Security technologies including IDS/IPS
• Experience with desktop imaging tools and software