IT Field Engineer

Aspire Technology Solutions; Aberdeen City; On-site; GBP 24,000 - 28,000; Full time

Job summary

Aspire Technology Solutions seeks an IT Field Engineer for its expanding field services department. The role involves troubleshooting, deploying hardware and software, and ensuring customer satisfaction through quality service. Ideal candidates will possess strong technical skills, excellent communication, and a passion for problem-solving, along with a full UK driving license.

Benefits

Travel benefits including free parking

Health Cash Plan

Cycle to Work Scheme

Employee Assistance Program

Enhanced Annual Leave Entitlement

Enhanced Pension Scheme

Discounted Gym Membership

Life Assurance and Critical Illness cover

Qualifications

• Experience in a similar role is required.
• Excellent communication and documentation skills are essential.
• Demonstrated ability to build strong working relationships.

Responsibilities

• Troubleshoot and diagnose technical issues.
• Ensure all incidents are resolved quickly and effectively.
• Deploy new hardware and software solutions.

Skills

Technical support

Communication

Customer Service

Networking fundamentals

Decision-making

Education

Full UK Driving License

Tools

VMWare

Windows Server

Mitel

CCNA

Job description

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About Aspire

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!

About Aspire

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!

Our mission: To deliver technology like no other!

About The Role

Due to recent contract wins, we’re looking for a Field Engineer to join our expanding field services department which has skillset-based progression opportunities within the role.

You will be an experienced Field Engineer with a strong technical support background who ensures excellent standards and customer experience are delivered. We’re looking for someone who is driven and enjoys taking control of situations to help resolve technical issues.

You will preferably reside within Perth/ Dundee as frequent travel throughout Scotland and the UK is required. On occasion, you may be asked to work throughout the UK. There will be frequent travel involved with the role therefore you must hold a full UK driving license.

What you will be doing –

• Troubleshooting and diagnosing technical issues.
• Ensuring all incidents and technical issues are resolved quickly, effectively and recorded appropriately.
• Deploying new hardware and software solutions.
• Installing and migrating customer networking equipment.
• Attending customer sites for break-fix and chargeable incidents.
  
  

You will suit the role if you have –

• Experience working in a similar role.
• Excellent communication and documentation skills.
• Excellent customer service, and are able to build strong working relationships with colleagues and customers.
• Confidence to make decisions and demonstrate sound judgement.
• Experience with VMWare (desirable)
• Experience with Windows Server (desirable)
• Experience using Mitel (desirable)
• Networking fundamentals, CCNA (desirable)
• A full and valid UK Driving License
  
  

Our values

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

Salary

Starting salary, £24,500 - £28,000 (depending on experience) + Company Van

Benefits

Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!

• Travel benefits including free parking, subsidized travel passes and much more!
• Health Cash Plan
• Cycle to Work Scheme
• Network Benefits
• Employee Assistance Program
• Enhanced Annual Leave Entitlement (increasing with length of service)
• Enhanced Maternity, Paternity and Parental Schemes
• Enhanced Pension Scheme
• Tech Purchase Scheme
• Electric Vehicle Salary Sacrifice Scheme
• Employee referral scheme
• New business referral scheme
• Discounted Gym Membership
• Life Assurance and Critical Illness cover
  
  

Location and Working Arrangements

We are looking for a candidate in Aberdeen and surrounding areas, however, travel throughout central Scotland and surrounding areas will be required. You may on occasion be required to work at customer locations throughout the UK.

Hours of Work

37.5 per week with shift patterns between the working hours of 8am to 6pm Monday to Friday.

Equality, Inclusion and Diversity at Aspire

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

Interview Process

We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars.

• Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you’re looking for in your next role.
• Successful candidates will be invited to an interview with the Hiring Manager.
• If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).
  
  

#AspireForMore

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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