IT / ERP - Change, Communications and Training Manager

Delaney & Bourton; West Midlands; On-site; GBP 65,000 - 90,000; Full time

Job summary

Delaney & Bourton is seeking a Change, Communications & Training Lead to steer the people side of a major transformation. You will own the end-to-end change strategy and lead a multidisciplinary team delivering change management, communications and training across multiple sites.

You will engage senior stakeholders, establish governance, and drive adoption metrics to ensure readiness for go-live and sustained business-as-usual operations.

Qualifications

• Experience leading change on large-scale technology or operational transformation programmes.
• Ownership of change strategies, readiness assessments, governance and adoption metrics.
• Leadership across change, communications and training functions.

Responsibilities

• Define and deliver the overall change strategy, roadmap and adoption measures.
• Lead a team spanning change management, communications and training.
• Build senior stakeholder engagement, secure sponsorship and manage resistance.

Skills

Change management

Stakeholder management

Communications leadership

Training leadership

Programme governance

Adoption metrics

Multi-site leadership

Risk management

Budget management

Education

Prosci/CMI/APMG certification

Tools

SAP

Job description

Change, Communications & Training Manager | Major Transformation Programme

Location: Midlands, commutable from the East and West Midlands

Lead the people side of a transformation that will fundamentally change how a major UK operation works.

A major UK organisation is embarking on a significant business transformation, replacing the technology at the heart of how the organisations delivers for their customers.

The programme will reshape operational processes, ways of working and the technology underpinning a complex, multi-site business. Getting the technology right is only half the challenge. Ensuring thousands of people understand, embrace and adopt the change is where you come in.

As Change, Communications & Training Lead, you'll own the end-to-end change strategy, leading a multidisciplinary team across change management, communications and training to deliver successful adoption across the organisation.

The opportunity

You'll take ownership of the people agenda for a high-profile transformation, working closely with senior stakeholders, programme leadership and operational teams to ensure the business is genuinely ready for change.

Your remit will include:

• Defining and delivering the overall change strategy, roadmap and adoption measures.
• Leading a team spanning change management, communications and training.
• Building senior stakeholder engagement, securing sponsorship and managing resistance.
• Overseeing communications and training strategies to ensure employees are informed, equipped and ready.
• Establishing business readiness frameworks, assessments and governance reporting.
• Providing evidence-based readiness recommendations to support critical go-live decisions.
• Managing change-related risks, dependencies, budgets and resource planning.
• Driving adoption across multiple sites and business functions, through go-live, hypercare and into business-as-usual operations.

What we're looking for

You'll be an experienced change leader who understands how to translate a transformation strategy into practical action across a complex organisation.

You'll bring:

• A proven track record leading change on large-scale technology or operational transformation programmes.
• Experience owning change strategies, readiness assessments, governance and adoption metrics.
• Leadership experience across change, communications and training functions.
• The ability to influence senior stakeholders, activate sponsors and navigate resistance.
• Experience working in complex, multi-site environments where operational continuity is critical.
• Strong commercial and programme management awareness, including risks, resources, budgets and dependencies.

Experience within manufacturing, logistics, supply chain, building materials or another operationally intensive environment would be particularly relevant. ERP, SAP

A relevant change management qualification, sch as Prosci, APMG or CMI, would be desirable.

Why consider it?

This is an opportunity to lead a critical workstream within a major transformation, with genuine ownership, a multidisciplinary team and direct exposure to senior programme leadership.

You'll be helping shape how a substantial UK business operates for years to come, with the scale, complexity and visibility to make this a standout addition to your transformation portfolio.