IT Engineer

TN United Kingdom; Wolverhampton; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits as an IT Engineer on a contract basis with a leading government organization in Wolverhampton. This role involves managing service tickets, performing hardware repairs, and ensuring compliance with contract specifications. Ideal candidates will have strong hardware troubleshooting skills, a clean driving license, and the ability to obtain SC clearance. Join a dynamic team where your contributions will enhance service delivery and operational efficiency. If you have a passion for technology and a commitment to quality service, this position is perfect for you.

Qualifications

• 2+ years in PC field service or workshop environment.
• Experience with complex laptop repairs and hardware support.

Responsibilities

• Manage queue tickets and ensure service levels are met.
• Perform hardware repairs and liaise with vendors for parts.
• Identify service improvements and follow site regulations.

Skills

PC field service experience

Hardware troubleshooting and repair

HP & Dell training

Full clean driving licence

SC clearance

Job description

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Job Opportunity: IT Engineer (Contract)

We are recruiting for an IT Engineer on a contract basis to work for a leading Government organisation based in Wolverhampton.

Essential Requirements

• Must have SC clearance or be able to obtain it.
• UK National with a UK passport.
• Must join the Out-Of-Hours (OOH) rota and standby.
• Must have a full clean driving licence.
• At least 2 years of experience in a PC field service or workshop environment.
• Hardware skills: Diagnose, troubleshoot, support, and repair, including complex laptop repairs.
• Accredited or willing to undergo HP & Dell desktop and laptop training.

Responsibilities

1. Manage queue tickets assigned to their Hub and surrounding spokes, ensuring updates and call management to maintain service levels as per contract.
2. Manage hub stock and assets, including scanning items in and out of locations.
3. Handle disposals through their Hub according to contract specifications.
4. Perform hardware repairs on in-warranty equipment and liaise with vendors for parts and returns.
5. Replenish lockers as appropriate.
6. Identify potential issues and suggest service improvements to the Team Leader.
7. Follow all agreed processes and procedures, including site regulations.