Application Support / Level 4 IT Engineer

ZipRecruiter; Nottingham; Remote; GBP 42,000 - 50,000; Full time

Job summary

An established industry player is seeking a Technical Solutions Engineer to join their innovative team. This role offers the opportunity to work remotely while configuring and installing cutting-edge software solutions for clients in the life sciences sector. You will be responsible for troubleshooting software issues, managing migrations, and developing strong customer relationships. Ideal candidates will possess excellent communication and problem-solving skills, along with a solid understanding of Microsoft tools. This is a fantastic chance to grow your career in a progressive organization that values your contributions.

Benefits

Bonus

Pension

Income protection

Qualifications

• Experience as an IT Engineer or Technical Solutions Engineer.
• Strong understanding of Microsoft tools and networking.

Responsibilities

• Configuring and installing software for customers.
• Analyzing software issues and proposing solutions.
• Managing software and database migrations.

Skills

Scripting knowledge

Microsoft tools and application environments

Networking knowledge

Communication skills

Problem-solving skills

Diagnostic skills

Education

Experience as IT Engineer or similar

Job description

Job Description

Technical Solutions Engineer

The COMPANY

With over 20 years of experience, our client is a pioneer in AI-powered digital pathology software and services. They are acknowledged global leaders in supplying this specialist software to the life sciences sector, enabling analysis and interpretation of slide images.

The Role

Due to an internal promotion, they now require a Technical Solutions Engineer to join their team. Working from home, the Technical Solutions Engineer will be responsible for configuring and installing software for their customers. The key responsibilities include:

• Handling software-related requests
• Analyzing software issues and proposing solutions
• Troubleshooting software problems
• Identifying root causes of issues
• Conducting software testing and installation
• Managing software and database migrations
• Advising customers on hardware and software configurations and implementations
• Developing customer relationships through professional interactions

The Person

The ideal candidate will be an intelligent and dynamic individual eager to develop their career within this progressive organization. Requirements include:

• Experience as an IT Engineer, Technical Solutions Engineer, Application Support Engineer, or similar
• Scripting knowledge
• Comprehensive understanding of Microsoft tools and application environments
• Networking knowledge
• Strong communication, organization, problem-solving, and diagnostic skills
• Comfortable showcasing solutions to diverse audiences including engineers, developers, architects, IT managers, and executives
• Ability to work independently and take ownership of projects

Salary & Package

Starting salary: £42,000

Package includes: Bonus, Pension, Income protection, etc.

Location

Remote working from anywhere in the UK. Suitable locations include: Cambridge, Peterborough, Nottingham, Northampton, Leicester, Birmingham, Leeds, Sheffield, Manchester, Liverpool, Bristol, Ipswich, Coventry, Wolverhampton, Edinburgh, Glasgow, London, and others.

About Us

Mana Resourcing is a specialist recruitment company within Engineering, Sales, IT, and Commercial sectors. We support modern businesses and candidates in their recruitment needs.