IT Solutions Engineer

TN United Kingdom; Birmingham; Remote; GBP 42,000 - 50,000; Full time

Job summary

An innovative company specializing in AI-powered digital pathology software is seeking a Technical Solutions Engineer. This role involves configuring and installing software for clients while providing exceptional support and troubleshooting. You will work remotely, collaborating with various stakeholders to ensure seamless software implementation and customer satisfaction. This is an exciting opportunity to grow your career in a progressive environment, where your skills in communication, problem-solving, and technical expertise will be valued. Join a leader in the life sciences sector and make a significant impact in the field.

Benefits

Bonus

Pension

Income protection

Qualifications

• Experience as an IT Engineer, Technical Solutions Engineer, or similar.
• Ability to present solutions to diverse audiences.

Responsibilities

• Handle software-related requests and troubleshoot software problems.
• Conduct software testing and installations for customers.

Skills

Scripting knowledge

Microsoft tools and application environments

Networking knowledge

Strong communication skills

Problem-solving skills

Diagnostic skills

Job description

Technical Solutions Engineer

The COMPANY

With over 20 years of experience, our client is a pioneer in AI-powered digital pathology software and services. They are recognized as global leaders in providing this specialized software to the life sciences sector, enabling analysis and interpretation of slide images.

The ROLE

Due to an internal promotion, they now seek a Technical Solutions Engineer to join their team. Working remotely, the Technical Solutions Engineer will be responsible for configuring and installing the client's software for their customers. Key responsibilities include:

1. Handling software-related requests
2. Analyzing software issues and proposing solutions
3. Troubleshooting software problems
4. Identifying root causes of software issues
5. Conducting software testing and installations
6. Managing software and database migrations
7. Advising customers on hardware and software configurations and implementations
8. Developing customer relationships through professional interactions

The PERSON

The ideal candidate will be an intelligent, dynamic individual eager to develop their career within this progressive organization. Requirements include:

• Experience as an IT Engineer, Technical Solutions Engineer, Application Support Engineer, or similar
• Scripting knowledge
• Comprehensive understanding of Microsoft tools and application environments
• Networking knowledge
• Strong communication, organizational, problem-solving, and diagnostic skills
• Ability to present solutions to diverse audiences, including engineers, developers, architects, IT managers, and executives
• Ability to work independently and take ownership of projects

Salary & Package

Starting salary: £42,000

Package includes: Bonus, Pension, Income protection, etc.

Location

Work from home, anywhere in the UK. Suitable locations include: Cambridge, Peterborough, Nottingham, Northampton, Leicester, Birmingham, Leeds, Sheffield, Manchester, Liverpool, Bristol, Ipswich, Coventry, Wolverhampton, Edinburgh, Glasgow, London.

Alternative Titles

Software Engineer, IT Solutions Engineer, Technical Software Engineer, IT Engineer, Applications Engineer, Application Support Engineer

Mana Resourcing is a specialized recruitment company serving the Engineering, Sales, IT, and Commercial sectors, supporting modern businesses and candidates.