IT ENGINEER

Grconsulting; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Support with training and certifications

Stable environment

Strong team culture

Job summary

Grconsulting in South London is looking for an experienced IT Engineer to join their team, offering hybrid working and a supportive work culture. The ideal candidate should possess over 5 years of experience in IT support, particularly at the 2nd Line level, and be familiar with Microsoft 365, Windows OS, and troubleshooting across infrastructures. You'll be providing day-to-day support, troubleshooting complex issues, and maintaining high client service standards. The company values training and development, ensuring a friendly and collaborative environment.

Qualifications

• 5+ years’ experience in IT support, ideally at 2nd Line level.
• Comfortable taking ownership of issues and seeing them through to resolution.
• Confident communicator with a strong customer-focused mindset.
• Happy working as part of a close-knit, collaborative team.
• Interested in progression, learning, and long-term stability.

Responsibilities

• Providing day-to-day 2nd Line support across a varied client base.
• Acting as an escalation point for 1st Line engineers.
• Troubleshooting complex desktop, server, and network issues.
• Working closely with senior engineers on projects and upgrades.
• Maintaining documentation and contributing to internal knowledge bases.
• Delivering a high standard of customer service in a client-facing environment.
• Opportunities for exposure to 3rd Line project work.

Skills

Microsoft 365 / Office 365

Windows OS

Windows Server

Active Directory

General troubleshooting

Job description

Location: South London (Hybrid – 1–2 days WFH)

My client, a well-established family run company based in South London, is looking to hire an experienced IT Engineer to join their growing team. The business has been delivering high-quality IT services for over 20 years, supporting clients across London and the UK.

If you are looking for a company that can provide stability and really value their staff, then this is the opportunity for you. This is the kind of team where colleagues have internally progressed and where people actually enjoy coming into work and being part of culture they have created.

This role is well suited to a senior 2nd Line Engineer who enjoys being a key technical resource within the team, someone confident handling escalations, supporting junior engineers, and acting as a trusted point of contact for customers.

Role:

• Providing day-to-day 2nd Line support across a varied client base.
• Acting as an escalation point for 1st Line engineers.
• Troubleshooting complex desktop, server, and network issues.
• Working closely with senior engineers on projects and upgrades.
• Maintaining documentation and contributing to internal knowledge bases.
• Delivering a high standard of customer service in a client-facing environment.
• There will also be opportunities to gain exposure to 3rd Line project work, such as migrations, rollouts, and infrastructure upgrades, depending on experience and interest without losing focus on your core 2nd Line responsibilities.

Technical Experience:

The ideal candidate will have strong, hands‑on experience across:

• Microsoft 365 / Office 365.
• Windows OS and Windows Server.
• Active Directory, Group Policy.
• General troubleshooting across hardware, software, and infrastructure.

About You:

• Typically 5+ years’ experience in IT support, ideally at 2nd Line level.
• Comfortable taking ownership of issues and seeing them through to resolution.
• Confident communicator with a strong customer‑focused mindset.
• Happy working as part of a close‑knit, collaborative team.
• Interested in progression, learning, and long‑term stability.

What’s On Offer:

• Hybrid working (1–2 days from home once settled).
• Support with training, certifications, and development plans.
• A stable, friendly environment with a strong team culture.
• Exposure to interesting technical projects.A company that genuinely values its staff and reputation.

*Please note: this role does not offer visa sponsorship.