2nd / 3rd Line Support Engineer

Proactive Appointments; Greater London; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

Proactive Appointments is seeking a Technical Engineer for hybrid working in London. The role blends third-line support, project delivery and regular client interaction within a small, respected MSP team.

The candidate should have 4+ years of commercial IT experience, strong Microsoft 365/Entra ID/Intune knowledge, and excellent client-facing skills. Expect client site visits, infrastructure projects and close collaboration with vendors.

Qualifications

• 4+ years’ commercial IT experience.
• Experience in a Managed Service Provider (MSP).
• Strong knowledge across Microsoft 365, Entra ID, Intune and Exchange Online.
• Hands-on experience with Conditional Access, DNS and office networking.
• Excellent client-facing, communication and presentation skills.
• Able to commute into Central London.

Responsibilities

• Third-line support, escalations and complex troubleshooting.
• Microsoft 365, Entra ID and Exchange Online support and configuration.
• Intune deployment and endpoint management.
• Conditional Access and Microsoft 365 security.
• Domain, DNS, email security and routing.
• Windows endpoint troubleshooting.
• Network, firewall and Wi-Fi support.
• Network equipment deployment and patching.
• Backup deployment and management.
• Client site visits, office moves and infrastructure projects.
• Video conferencing setup and support.
• Vendor and third-party liaison.

Skills

Client-facing communication

Independent worker

Team collaboration

4+ years IT experience

Tools

Microsoft 365

Entra ID

Intune

Exchange Online

DNS

Office networking

Job description

Job Description

2nd / 3rd Line Support Engineer - HYBRID WORKING

We are looking for an experienced Technical Engineer to join a small, highly respected managed services team. This is a varied technical role combining third-line support, project delivery and regular client interaction.

Key Responsibilities

• Third-line support, escalations and complex troubleshooting
• Microsoft 365, Entra ID and Exchange Online support and configuration
• Microsoft Intune deployment and endpoint management
• Conditional Access and Microsoft 365 security
• Domain, DNS, email security and routing
• Windows endpoint troubleshooting
• Network, firewall and Wi-Fi support
• Network equipment deployment and patching
• Backup deployment and management
• Client site visits, office moves and infrastructure projects
• Video conferencing setup and support
• Vendor and third-party supplier liaison

About You

• 4+ years’ commercial IT experience
• Current or recent experience within a Managed Service Provider (MSP)
• Strong technical knowledge across Microsoft 365, Entra ID, Intune and Exchange Online
• Hands-on experience with Conditional Access, DNS and office networking
• Excellent client-facing, communication and presentation skills
• Comfortable working independently and as part of a small team
• Able to commute easily into Central London

This is an excellent opportunity to join a close-knit team, work directly with valued clients and develop your career across a broad range of modern IT technologies.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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