IT Engineer

EMS Healthcare; Chester; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Bank holidays

25 days leave

Buy & Sell holidays

Enhanced parental leave

Occasion day

Healthshield

Cycle to work

Electric car scheme

Tech scheme

Wellbeing support

Job summary

EMS Healthcare in Chester is seeking an IT Engineer to provide hands-on 1st/2nd line support across the IT environment, ensuring colleagues have reliable, secure access to systems and services.

You will help with incident resolution, device provisioning, M365 admin, and IT security controls while collaborating with colleagues, suppliers and the IT team. Travel may be required and a driving license is needed.

Qualifications

• Experience in IT support or service desk roles.
• Experience with Windows devices and Microsoft 365.
• Experience managing user accounts, permissions and business apps.
• Experience troubleshooting hardware, software and networking.

Responsibilities

• Provide 1st & 2nd line IT support for colleagues and resolve incidents promptly.
• Build, configure and maintain laptops, desktops, mobiles and printers.
• Administer user accounts, AD groups and M365 access changes.
• Support Microsoft 365 services and troubleshoot connectivity issues.
• Maintain IT asset records and assist onboarding/offboarding.
• Create clear technical documentation and support guides.
• Assist with IT projects and rollout of new technologies.

Skills

Windows troubleshooting

Microsoft 365

Active Directory

Cyber security awareness

Documentation

Tools

Microsoft 365

Active Directory

IT ticketing system

Job description

The IT Engineer will provide hands‑on technical support across EMS Healthcare's IT environment, helping to ensure colleagues have reliable, secure and effective access to the systems, devices and services they need. The role will support day‑to‑day IT operations, including incident resolution, service requests, endpoint management, Microsoft 365 administration, user access, networking, cyber security controls and business application support.

You will work closely with colleagues across the business, external suppliers and the wider IT team to troubleshoot issues, maintain IT assets, support onboarding and off‑boarding, improve documentation, and contribute to IT projects. This is a practical, service‑focused role requiring strong technical troubleshooting, clear communication, good prioritisation and a proactive approach to improving how IT services are delivered.

Main Duties

• Provide 1st & 2nd line technical support for colleagues, resolving incidents and service requests in a timely and professional manner
• Build, configure, deploy and maintain laptops, desktops, mobile devices, printers and other IT equipment
• Administer user accounts, permissions, groups and access changes across Microsoft 365, Active Directory and core business systems
• Support Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive, Exchange Online and Intune where applicable
• Troubleshoot hardware, software, connectivity, VPN, Wi‑Fi, network and peripheral issues across office, remote and mobile environments
• Maintain accurate IT asset records, ensuring devices are tracked through procurement, deployment, support, return and disposal
• Support employee onboarding, role changes and leavers by provisioning and removing access in line with IT and information security procedures
• Apply routine security controls, including MFA support, endpoint protection checks, patching activity and escalation of suspected security incidents
• Create and maintain clear technical documentation, support guides, asset records and knowledge base articles
• Assist with IT projects, system improvements, supplier coordination and the rollout of new technologies across the business

Requirements

Experience - Preferable

• Previous experience in an IT support, service desk, desktop support or infrastructure support role
• Experience supporting Windows devices, Microsoft 365, user accounts, permissions and common business applications
• Experience troubleshooting hardware, software, networking, printing, remote access and mobile device issues
• Experience maintaining IT asset records, technical documentation or working within an IT ticketing/service management system

Key Skills

• Strong troubleshooting skills across Windows, Microsoft 365, endpoints, applications and connectivity issues
• Good working knowledge of Microsoft 365, Windows operating systems, Active Directory, device management and basic networking concepts
• Awareness of cyber security good practice, including MFA, password management, endpoint protection, patching and access control
• Ability to prioritise tickets, manage competing requests and communicate clearly with technical and non-technical colleagues
• Accurate record keeping and documentation skills, with strong attention to detail
• A customer‑focused, practical and proactive approach to IT support and continuous improvement

Other Requirements

• Full UK residency and hold a valid driving license and have suitable transport provisions (public transport is not recommended due to location of offices)
• Able to travel throughout the UK and Overseas if required.

Benefits

• Bank holidays, plus 25 days annual leave, increasing to 28 after 5 years
• Buy & Sell holidays
• Enhanced Maternity and Paternity leave
• 1 Occasion day each year, this could be your child's first day of school, their nativity play or your own birthday - the choice is yours!
• Healthshield, our healthcare cash plan
• Cycle to work scheme
• Electric car scheme
• Tech scheme
• Wellbeing support from our qualified mental health first aiders