IT Director - Customer Solutions

DHL Supply Chain; Milton Keynes; Remote; Confidential; Full time

Benefits offered by this job

Private Medical Insurance

26 days annual leave

Discretionary bonus

Company car/allowance

8% employer pension contribution

Job summary

DHL Supply Chain is seeking an experienced IT Director - Customer Solutions to lead IT delivery and governance on strategic Defence and Public Sector logistics bids, tenders, and complex IT transformation opportunities. The role partners with Sales and Business Development to align IT strategies with regional growth and customer retention.

You will shape IT strategy, oversee bid governance, and drive innovation with senior stakeholders and strategic customers across the region, ensuring

Qualifications

• Experience working on logistics bids and tenders for the Defence or Public Sector focusing on IT elements.
• Strong customer engagement skills with the ability to influence internal stakeholders, customers and suppliers and present information clearly.

Responsibilities

• Drive Performance: translate commercial priorities into IT engagement and solution strategies.
• Develop Strategic Direction: govern and communicate IT strategies for pursuits and accounts.
• Foster Innovation: build relationships with senior stakeholders and strategic customers to identify differentiating technology opportunities.
• Shape Growth Opportunities: plan and manage the forward IT BD pipeline across key customers and pursuits.
• Lead with Purpose: coordinate IT involvement in bids and tenders to ensure differentiating solutions.
• Ensure Governance and Quality: oversee governance of work across the Customer Solutions team and ensure quality and compliance.

Skills

Logistics/SC experience

Stakeholder engagement

Bid/tender experience

IT strategy alignment

Governance & quality

Job description

Grade: RCS Grade H
Contract Type: Permanent (Full-Time)
Location: Remote - with some travel across UK as required.

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, and our IT function serves as the vital nerve centre, connecting the dots and transforming business needs into cutting-edge solutions on a global scale. Our IT professionals are more than just tech experts; they are strategic partners who drive meaningful change through standardisation, differentiation, and innovation.

We are seeking an experienced IT Director - Customer Solutions to lead on the IT delivery and governance elements on strategic Defence and Public Sector logistics and supply chain bids, tenders, and complex IT transformation opportunities.

The role will provide leadership and direction regarding IT products and services to the Sales and Business Development community across the region, ensuring alignment with Sector, Product, and Solution Design strategies. You will play a key role in driving regional growth and customer retention initiatives and leading IT Business Development services.

WHAT YOU'LL DO

• Drive Performance: Partner closely with Sales, Business Development, Business Units, IT Product, and Solution Design teams to understand commercial priorities, account strategies, and growth objectives, translating these into effective IT engagement and solution strategies.
• Develop Strategic Direction: Define, govern, and communicate IT strategies for key pursuits and customer accounts, ensuring clear solution direction, architectural alignment, and a compelling value proposition.
• Foster Innovation: Build and maintain strong relationships with senior internal stakeholders and strategic customers, identifying opportunities where technology can create competitive differentiation and business value.
• Shape Growth Opportunities: Plan, prioritise, and manage the forward pipeline of IT business development activity across key customers and pursuits, ensuring resources are focused on the highest-value growth opportunities.
• Lead with Purpose: Direct and coordinate IT involvement in strategic customer bids, tenders, and commercial opportunities, ensuring technology solutions are differentiated, customer-focused, and aligned to business objectives.
• Ensure Governance and Quality: Oversee the allocation and governance of work across the Customer Solutions team for specific bids. Provide peer review, quality assurance, and constructive challenge for opportunity deliverables, ensuring consistency, compliance, and excellence in solution development.

WHAT YOU'LL BRING

• Logistics and or Supply Chain industry experience is essential.
• Prior knowledge of working on logistics bids and tenders for the Defence or Public Sector focusing on the IT elements of the submission.
• Strong customer engagement skills with the ability to influence internal stakeholders, customers and suppliers and present information in a clear and concise way.
• Proven ability to manage a broad range of tasks and challenges, working to tight deadlines and making informed decisions under pressure.
• Resilience and prepared to challenge colleagues, suppliers and customers as appropriate.
• Experience delivering or supporting large-scale (£30m+), multi-site, multi-application projects or tenders.
• Ability to interpret and apply IT strategies, standards, and policies effectively.

WHY JOIN US?

• Use of a company car (or car allowance) including hybrid and electric vehicles
• Private Medical Insurance
• 26 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We're happy to talk about flexible working - just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 5th October. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.