IT Desktop Support Apprentice

QA; West of England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible working

Paid apprenticeship

Job summary

QA in Bristol is offering an IT apprenticeship with our IT Services team, based in the Bristol office. This IT apprenticeship provides a Microsoft Azure Cloud Support Specialist Level 3 qualification and paid on-the-job training.

The apprentice will join the IT Services function to support the Level 2 team, gaining practical skills across deskside support, endpoint troubleshooting, Microsoft 365 support, mobile device support, printing/Scanner, video conferencing / AV, user access issues,

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Provide high quality technical support to colleagues.
• Assist with Microsoft 365, Teams, Outlook, and device troubleshooting.
• Support hardware refreshes and office changes.
• Contribute to knowledge management and incident resolution.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Education

GCSEs 4+

Maths & English GCSE 3+

No higher related qualification

Tools

Microsoft 365

Teams

Outlook

Windows 11

Intune

Printers

Mobile devices

Job description

We currently have an exciting opportunity for an apprentice to join our IT Support team based in our Bristol office.

This IT apprenticeship offers you the opportunity to gain a formal IT qualification (Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship) as well as receiving paid on-the-job training.

Introducing the IT team:

First-class IT systems are absolutely key to the success of any business in today's commercial world and the legal sector is no exception. Our IT team have worked exceptionally hard to enable our business to adapt fully to the virtual/hybrid working world and we're very lucky to have such a great team. Womble Bond Dickinson prides itself on being at the forefront of technological advancements within the legal profession, something we've become so well known for. To remain competitive in our markets, and to continue supporting our growth strategies, our team of dedicated IT professionals have a key role to play, ensuring the integrity of the IT infrastructure, development of new systems and excellent support to all of our employees, and clients.

So what's the role?

The role sits within the IT Services function and supports the Level 2 Support team in providing high quality technical support to colleagues across the firm.

The apprentice will develop practical capability across deskside support, endpoint troubleshooting, Microsoft 365 support, mobile device support, printing/scanning, video conferencing / AV support, user access issues, incident resolution and knowledge management. The role will work closely with the Service Desk, Level 2 analysts, infrastructure colleagues and IT training teams to ensure issues are resolved efficiently and colleagues receive a consistent service.

The role will also support project activity where Level 2 involvement is required, including hardware refreshes, office changes, application deployments, device configuration and migrations. The apprenticeship route is intended to combine structured learning with supervised, hands‑on experience in a live professional services IT environment.

What are we looking for?

We're looking for someone who brings the right attitude, curiosity, and foundation to grow into the role-not someone who already has years of experience. What matters most is a genuine interest in IT, clear and friendly communication, and the ability to follow guidance with care. You should feel comfortable tackling simple troubleshooting tasks, logging issues accurately, and knowing when to ask for help.

Professionalism is key too, especially when it comes to handling equipment responsibly and respecting data security. If you bring these qualities, we can teach you the rest.

Desirable experience:

• Previous customer service (any sector), IT service desk, office support or technical troubleshooting experience.

• Familiarity with Microsoft 365, Teams, Outlook, Windows 11, Intune‑managed devices, printers or mobile phones.

• Experience working in a professional services, legal, regulated or client‑facing environment.

• Evidence of self‑directed learning, practical problem solving, or interest in technology outside formal education.

• Occasional travel to other WBD office locations may be required for training, induction, project work or team support.

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours: 35 hours per week, 9am - 5am

What makes it great to work here?

We continually work hard to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits!

As signatories to the Mindful Business Charter, it's important to us that our people are able to maintain healthy and happy lives, both in and out of work. We have a number of resources and initiatives designed to support health and wellbeing and we're very happy to talk flexible working.

Through our DEI initiatives we create an environment in which difference is valued. We have an Diversity, Equity and Inclusion Group, led by our Board Sponsor, which works with our colleague networks (we currently have firm supported networks for race, ethnicity, and cultural heritage, LGBTQ+, disabilities, neurodiversity, families, and women's career development and we're in constant dialogue with our people about how we expand our networks to better support everybody). We encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities and sexual orientations.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.