IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom; Hounslow; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading organization in the IT sector is seeking multiple IT/Desktop Support Analysts due to growth. Candidates should have strong IT support experience, excellent communication skills, and the ability to troubleshoot and develop skills. The role involves client support, network management, and technical project engagement.

Benefits

Excellent benefits package

Comprehensive training and development

Qualifications

• Strong experience in IT support required.
• Professional and friendly approach needed.
• Excellent written and verbal communication skills required.

Responsibilities

• Support clients and ensure ticketing process is followed.
• Proactive maintenance of client networks.
• Help train and develop junior team members.

Skills

IT support

Troubleshooting

Communication skills

Attention to detail

Network knowledge

Windows server administration

Problem-solving

Enthusiasm to learn

Tools

Azure

AWS

Job description

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IT/Desktop Support Analyst x 2/3 - New (REFBJ23), south west london

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Client:

RedRock Resourcing

Location:

south west london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!

Please note, this is on site 5 days per week.