IT Desktop Field Engineer

Wren Kitchens; Barton-upon-Humber; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Life assurance after 2 years

Health plan after 1 year

Career progression plan

Personalised training budget

EE discount

Staff kitchen/bedroom discount after 1

Eye care vouchers

Refer a friend scheme

Free onsite gym

Job summary

Wren Kitchens is seeking an IT Field Engineer to travel to showrooms across the UK to install and configure IT equipment for new location rollouts weekly, and to perform preventative maintenance at existing sites. This field-based role involves extensive travel and hands-on technical work at showrooms.

You will also provide on-site support for break-fix schedules, ensuring systems are secure and compliant while delivering effective support to internal teams.

Qualifications

• Experience in IT field engineering or technical support role.
• Hands-on with Windows desktops/laptops, AD, Azure, Intune and GPO.
• Able to install, troubleshoot hardware/software and support travel roles.
• Strong problem-solving and independent working style.
• Excellent communication and customer service.

Responsibilities

• Roll out IT infrastructure and services across showrooms.
• Provide timely support for desktops, laptops, mobiles, printers and network.
• Carry out preventative maintenance and routine site visits.
• Install and configure standard and bespoke IT equipment.
• Troubleshoot Windows and IoT system issues.
• Ensure installations meet security and company standards.
• Deliver clear communication and support to internal users.

Skills

IT Field Engineer experience

Windows

Active Directory

Azure

Intune

GPO

Jamf

OneLan

Tools

Jamf

OneLan

Job description

About The Role

We are seeking a dynamic IT Field Engineer to join our team. In this critical role, you will be responsible for traveling to various sites to install and configure IT equipment as part of new location rollouts on a weekly basis. Additionally, you will perform preventative maintenance at existing locations and provide on‑site support for break‑fix schedules as required. This is a field‑based position that involves extensive travel and hands‑on technical work at showrooms.

We are seeking a dynamic IT Field Engineer to join our team. In this critical role, you will be responsible for traveling to various sites to install and configure IT equipment as part of new location rollouts on a weekly basis. Additionally, you will perform preventative maintenance at existing locations and provide on‑site support for break‑fix schedules as required. This is a field‑based position that involves extensive travel and hands‑on technical work at showrooms.

What Wren offer:

• Life Assurance after 2 years' service
• Access to Benenden health and discount platform after 1 years of continuous service
• Personalised progression plan with clear career opportunities
• Individual training budget for personal development
• EE discount
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye Care Vouchers
• Refer a Friend Scheme
• Free onsite gym

Key Responsibilities:

• Roll out IT infrastructure and services across new and existing showrooms
• Provide timely support for desktops, laptops, mobile devices, printers, and network connectivity
• Carry out preventative maintenance and routine site visits
• Install and configure standard and bespoke IT equipment
• Troubleshoot Windows and IoT system issues
• Ensure installations meet company standards, compliance, and security requirements
• Deliver clear communication and excellent support to internal users and teams

About You

Desired Skills and Knowledge:

• Experience in an IT Field Engineer or similar technical support role
• Knowledge of Windows, Active Directory, Azure, Intune, and GPO
• Hands‑on experience installing and troubleshooting hardware and software
• Strong problem‑solving skills with the ability to work independently
• Excellent communication and customer service skills
• Willingness to travel and work flexible hours
• Relevant IT certifications desirable
• Experience with MDM platforms such as Jamf and OneLan beneficial
• Full driving licence, valid in the UK required.

About The Company

At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still! As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry‑leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.