IT Customer Service Representative

WDC UK; City Of London; On-site; GBP 32,000 - 42,000; Full time

Job summary

WDC UK in London is seeking an IT Customer Service Representative to deliver Level 2/3 IT and AV support for critical services and production systems. This is a full-time, onsite role with a contract running until 21 June 2027.

You will manage incidents, diagnose and resolve complex technical issues, and communicate clearly with stakeholders. You will collaborate across multiple teams to ensure reliable service delivery, root-cause analysis, and continuous improvement of IT operations.

Qualifications

• Proven experience in L2/L3 IT support and AV troubleshooting.
• Experience handling incidents and problem management.
• Excellent customer service and stakeholder communication skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Provide L2/L3 support across IT and AV environments.
• Manage and resolve incidents, issues, and service outages.
• Investigate technical problems and restore services efficiently.
• Deliver excellent customer support and clear stakeholder communication.
• Collaborate with multiple teams to ensure effective service delivery.
• Identify recurring issues and contribute to continuous improvement initiatives.
• Share knowledge and support team success through active collaboration.

Skills

L2/L3 IT Support

IT and AV troubleshooting

Incident and problem management

Customer service

Communication

Analytical thinking

Tools

Microsoft Office

Job description

IT Customer Service Representative (L2/L3 Support)

We're looking for an experienced IT Customer Service Representative with strong Level 2 and Level 3 IT and AV troubleshooting skills to support critical IT services and production systems.

Location: London, full-time onsite.
Contract: Until 21st June 2027.
Hours: Full-time

Key Responsibilities

• Provide L2/L3 support across IT and AV environments.


• Manage and resolve incidents, issues, and service outages.


• Investigate technical problems and restore services efficiently.


• Deliver excellent customer support and clear stakeholder communication.


• Collaborate with multiple teams to ensure effective service delivery.


• Identify recurring issues and contribute to continuous improvement initiatives.


• Share knowledge and support team success through active collaboration.

Essential Skills

• Proven experience in L2/L3 IT Support.


• Strong IT and AV troubleshooting expertise.


• Experience with incident and problem management.


• Excellent customer service and communication skills.


• Strong problem-solving and analytical abilities.


• Proficiency in Microsoft Office.

If you're a proactive IT professional who enjoys solving complex technical issues and delivering outstanding support, we'd love to hear from you.