IT Cloud Support Level 3 Apprenticeship - Iconology

QA Limited; Folkestone and Hythe District; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hybrid working opportunities (role dep

Company social events

Ongoing training and development

Exposure to Microsoft Azure and M365

Supportive team environment

Career progression opportunities

Employee pension scheme

Generous holiday allowance

Mentors and technical specialists

Modern office environment and equip.

Job summary

Iconology Ltd is offering a Cloud Support Apprentice position in Kent, providing hands-on experience with Microsoft 365, cloud services, and IT support. The role includes learning from experienced engineers, delivering services to clients, and completing a Level 3 Cloud Support Specialist Apprenticeship.

The programme exposes you to cloud technologies, networking, operating systems, service management, and troubleshooting within a busy MSP environment, with hybrid working opportunities and

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Provide first-line IT support to clients via phone, email, and remote support tools
• Assist with the administration and maintenance of Microsoft 365 and cloud-based services
• Support cloud and networking infrastructure under the guidance of senior engineers
• Help troubleshoot hardware, software, connectivity, and user access issues
• Assist in monitoring and maintaining client systems to ensure reliability and performance
• Create and maintain technical documentation and support records
• Support system upgrades, software deployments, and new user setups
• Learn and apply IT security best practices across client environments
• Work closely with the wider technical team on a variety of cloud and infrastructure projects

Skills

IT support

Cloud technologies

Microsoft 365

Customer communication

Problem solving

Education

GCSEs (4+)

Maths & English GCSEs (3+)

Tools

Microsoft 365

Azure

Remote support tools

Job description

Kick-start your IT career at Iconology!

Gain experience with Microsoft 365, IT support and cloud services while learning from experienced engineers and earning a Level 3 qualification.

As a Cloud Support Apprentice, you'll join a collaborative and supportive technical team, working alongside experienced IT professionals who are passionate about technology and developing future talent. You'll gain hands‑on experience supporting cloud platforms, business systems, networks, and end users while developing the skills needed for a successful career in IT and cloud computing.

At Iconology, we value curiosity, initiative, teamwork, and continuous learning. This is an exciting opportunity to build practical experience in cloud technologies while contributing to real client environments and projects.

About the role

We are looking for an eager and enthusiastic individual to join our team as a Cloud Support Apprentice and support the delivery of IT and cloud services to our clients.

You will have the opportunity to gain valuable skills, knowledge, and experience while completing a Level 3 Cloud Support Specialist Apprenticeship. The programme will provide exposure to cloud technologies, networking, operating systems, service management, and troubleshooting whilst working within a busy Managed Service Provider environment.

Responsibilities

• Provide first-line IT support to clients via phone, email, and remote support tools
• Assist with the administration and maintenance of Microsoft 365 and cloud-based services
• Support cloud and networking infrastructure under the guidance of senior engineers
• Help troubleshoot hardware, software, connectivity, and user access issues
• Assist in monitoring and maintaining client systems to ensure reliability and performance
• Create and maintain technical documentation and support records
• Support system upgrades, software deployments, and new user setups
• Learn and apply IT security best practices across client environments
• Work closely with the wider technical team on a variety of cloud and infrastructure projects

Desirable skills

• Self-motivated with a strong interest in IT and cloud technologies
• Confident and professional when communicating with customers and colleagues
• Strong problem-solving and analytical abilities
• Excellent communication and interpersonal skills
• Good organisational skills and attention to detail
• Able to prioritise tasks and manage workload effectively
• Positive attitude and willingness to learn
• Comfortable working both independently and as part of a team
• Adaptable and able to thrive in a fast‑paced environment

The entry requirements for this programme are as follows

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours

Monday to Friday, 9am - 5:30pm

Benefits

• Hybrid working opportunities (role dependent)
• Company social events
• Ongoing training and development
• Exposure to leading cloud technologies including Microsoft Azure and Microsoft 365
• Supportive and collaborative working environment
• Career progression opportunities within a growing technology business
• Employee pension scheme
• Generous holiday allowance
• Access to experienced mentors and technical specialists
• Modern office environment and equipment

Future prospects

This apprenticeship offers an excellent opportunity to build a long‑term career in IT and cloud computing. You will gain experience across cloud platforms, networking, operating systems, and service management while working alongside experienced engineers. Upon successful completion of the apprenticeship, there may be opportunities to progress into a permanent Cloud Support, IT Support, or Infrastructure role within the business.

About the Company

At Iconology Ltd, we are a forward-thinking Managed Service Provider (MSP) based in Kent, delivering expert IT support, cloud solutions, cyber security, connectivity, and managed technology services to businesses across a wide range of industries. The company has built a strong reputation for providing reliable, proactive IT services and helping clients embrace modern technologies to support their growth.