IT Cloud & Infrastructure Engineer

University of Exeter; Exeter; Hybrid; GBP 31,000 - 37,000; Full time

Job summary

University of Exeter is seeking an IT Cloud & Infrastructure Engineer to join the Service Management division of IT Services on a full-time basis. The role is based on Streatham campus in Exeter with a hybrid pattern requiring 2–3 days on site per week.

The successful candidate will monitor core infrastructure services, resolve issues proactively, and escalate where appropriate. A detailed background in cloud platforms and ITIL practices is essential.

Qualifications

• Experience in administering cloud and infrastructure platforms and technologies.
• Working knowledge of ITIL framework and best practices.
• Enterprise data centre experience is advantageous.

Responsibilities

• Monitor core infrastructure services and proactively resolve incidents.
• Progress support tickets and act as first point of contact for the Cloud & Infrastructure team.
• Coordinate with 1st/2nd/3rd line teams to ensure requests and incidents are resolved.
• Collaborate with senior Cloud & Infrastructure engineers to deliver projects.

Skills

Cloud infrastructure administration

Active Directory

Azure

AWS

Windows Server

RHEL

O365

Job description

About The Role

IT Cloud & Infrastructure Engineer

Thisfull-timepost is availablefrom 01/09/2026on apermanent basis.

The starting salary will be from £33,951on Grade E, depending on knowledge, skills and experience.

This role offers the opportunity for hybrid working - some time on campus and some from home.

This role may be subject to additional background screening.

This exciting full-time position of IT Cloud & Infrastructure Engineer is available from September 2026 within the Service Management division of IT Services. Based on the Streatham campus in Exeter. The position is a hybrid role requiring 2-3 days per week onsite.

The successful candidate will work within the Cloud & Infrastructure team reporting to the Cloud & Infrastructure manager. Primary responsibilities will include monitoring core infrastructure services, proactively resolve issues, and elevate where appropriate. Progressing support tickets and acting as a first point of contact for the Cloud & Infrastructure team, liaising with other 1st, 2nd & 3rd line teams to ensure service requests and incidents are resolved efficiently. This role also involves working with senior Cloud & Infrastructure engineers to deliver projects.

About You

The post-holder will be required to have experience in the administration of various cloud & infrastructure platforms and technologies such as Virtual Machine environments, Active Directory, Azure, AWS, Windows Server, Red Hat Enterprise Linux, storage platforms, backup methodologies, O365 etc. The successful applicant will need to demonstrate a working knowledge of appropriate theories and best practice as per the ITIL framework. Previous experience of working within an enterprise data centre environment would be advantageous.

The role holder will need to take a proactive, pragmatic, and positive approach to problem-solving. Demonstrate an understanding of what customer service excellence means. Undertake tasks with a positive attitude, prepared to meet business goals and respond well to change. Offer a flexible and adaptable approach to working in an environment with a culture of change and growth. May be required to work out-of-hours to undertake maintenance work as required.

Further Information

Cloud & Infrastructure Manager,Ben Pritchett,[e-mail]

This role will close on 25 August 2026.

About Us

Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here

• Flexible working opportunities and leading parental leave initiatives
• Generous annual leave (39-41 days including bank holidays)
• Competitive pension contributions
• A genuine dedication to supporting the health and wellbeing of all colleagues – see initiatives here
• Sustainability and the environment being at the heart of what we do