IT Change Coordinator - London

GBS; London; On-site; GBP 30,000 - 36,000; Full time

Job summary

GBS is seeking an IT Change Coordinator to enhance their systems through precise change management processes. You will lead the Change Advisory Board and ensure effective communication across teams. This on-site role in London offers a competitive salary and several employee benefits, including a generous leave policy and a focus on professional development.

Benefits

25 days annual leave, plus 8 public holidays

Flexible Benefits: Cycle to Work, Workplace Nursery

Tuition reimbursement for career courses

Discretionary annual performance bonus

Qualifications

• Minimum two years’ experience in IT change management.
• Strong communication skills for training large groups.
• Knowledge of ITIL and cloud-based Information Systems.

Responsibilities

• Enforce change management processes.
• Coordinate Change Advisory Board meetings.
• Manage End-user satisfaction and service improvement.

Skills

Change Management

Communication Skills

Microsoft Systems Knowledge

Education

Degree or equivalent qualification

Job description

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Department: Business Improvement and Customer Service

Location: London (On-site)

About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Our Vision: Changing lives through education.

What We Do: The IT Change Coordinator will support the operational IT change need within the business. GBS has implemented a number of new systems and the focus of this role is to lead the continual improvement of these systems.

Main Responsibilities

About the Role:

• Enforce change management processes, ensuring that all changes are properly evaluated, prioritized, documented, and approved before implementation.
• Coordinate and facilitate the Change Advisory Board (CAB) meeting, working with delivery teams and key stakeholders to ensure that all changes are reviewed and approved based on their impact prior to implementation.
• Oversight of the Incident, Major Incident, Change, and Transition management processes
• Adopt ITIL best practices for incident, change, configuration and knowledgebase management.
• Manages End-user satisfaction, service improvement programs, escalation & complaint management based on end-user feedback.
  
  
  

Requirements

About you:

• Degree in or equivalent qualification
• A minimum of two years’ experience delivering IT change management.
• Knowledge of project and change management methodologies, including ITIL.
• Knowledge of cloud-based Information Systems.
• Strong communication skills. Experience delivering training to large user groups and senior stakeholders.
• Good understanding of Microsoft systems and excellent general IT competence.
  
  
  

Desirable:

• Experience of delivering training for IT Systems.
• Knowledge of Higher Education.
• Knowledge of the Operations environment.
• End user training in a large corporate environment
  
  
  

Other Information

What We Offer:

• 25 days annual leave, plus 8 public holidays
• 1 day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus
  
  
  

Employee Testimonial:

"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff)

GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Please note: This role is not eligible for sponsorship!

#Indeedjune

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Higher Education

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