IT Business Analyst

GBR Group Ltd; Greater London; On-site; GBP 45,000 - 70,000; Full time

Job summary

GBR Group Ltd is seeking an IT Business Analyst to work with business leaders and technology teams to assess organisational requirements and develop technology‑driven solutions.

The role involves analyzing processes, systems, and data, identifying opportunities for improvement, and supporting the implementation of recommendations across IT and business functions.

Qualifications

• Bachelor’s degree or diploma in a related field.
• Minimum three years’ experience as a Business Analyst or IT Business Analyst.
• Strong skills in requirements gathering, analysis, documentation and stakeholder management.
• Excellent verbal and written communication skills.
• Strong analytical, problem‑solving abilities and attention to detail.
• Experience with software development, system design, testing and implementation processes.

Responsibilities

• Conduct business and systems analysis to understand objectives, requirements, processes and challenges.
• Analyse current and future processes to identify opportunities for improvement, efficiency and automation.
• Support IT systems, networks, and security requirements.
• Maintain quality and performance of IT services and products.
• Gather and document business and technical requirements from stakeholders.
• Develop and maintain detailed documentation: requirements specs, process maps, data migration needs.
• Support system design and implementation activities.
• Assist with data migration, system integration, UAT and testing.
• Create training materials and user guides to improve adoption.
• Provide evidence‑based recommendations to management and stakeholders.
• Report progress, risks and recommendations to leadership.

Skills

Stakeholder management

Requirements gathering

Data analysis

Process mapping

Analytical thinking

Verbal & written comms

Attention to detail

Microsoft Office

SQL familiarity

Education

Bachelor’s degree in BA/IT

Related discipline

Tools

SQL

ERP systems

CRM systems

XML

Job description

IT Business Analyst

We are seeking a highly motivated and analytical IT Business Analyst to join our team. The successful candidate will work closely with business leaders, stakeholders, and technology teams to assess organisational requirements, identify business and operational challenges, analyse data and processes, and develop effective, technology-driven solutions.

The role will involve evaluating business functions, objectives, policies, procedures, systems, and processes, while identifying opportunities for improvement and supporting the successful implementation of recommendations.

The ideal candidate will have strong analytical and problem-solving abilities, excellent communication skills, and the confidence to work with stakeholders at all levels.

Key Duties & Responsibilities

• Conduct business and systems analysis to understand organisational objectives, requirements, processes, and challenges.
• Analyse existing and future business processes and identify opportunities for improvement, efficiency, and automation.
• Support the analysis and ongoing management of IT systems, networks, and security requirements.
• Maintain and monitor the quality, performance, and effectiveness of IT services and products.
• Gather, analyse, and document business and technical requirements from stakeholders.
• Develop and maintain detailed business and system documentation, including requirements specifications, process flows, wireframes, business rules, and data migration requirements.
• Support systems design and implementation activities.
• Assist with data migration, system integration, user acceptance testing (UAT), and other testing activities.
• Develop training materials, user guides, and supporting documentation to improve adoption and streamline business processes.
• Analyse information and data to provide clear, evidence-based recommendations to management and business stakeholders.
• Report findings, project progress, risks, and recommendations to business leaders and relevant stakeholders.
• Work with senior executives and middle management to understand current requirements, future business needs, and organisational growth objectives.
• Support the identification, evaluation, and implementation of solutions to technical and operational challenges.
• Contribute to continuous improvement initiatives across business and IT functions.

Skills, Experience & Qualifications

Essential

• Bachelor's degree/ Diploma in Business Administration/ Information Technology or a related discipline.
• Minimum three (3) years experience working as a Business Analyst, IT Business Analyst, or in a closely related role.
• Strong experience in requirements gathering, analysis, documentation, and stakeholder management.
• Excellent verbal and written communication skills.
• Strong analytical, critical-thinking, and problem-solving abilities.
• Excellent data analysis and interpretation skills.
• Strong attention to detail and a high level of accuracy.
• Ability to work effectively with multiple stakeholders and negotiate practical solutions to technical and business challenges.
• Strong organisational and time-management skills.
• Ability to prepare clear, professional, and comprehensive technical and business documentation.
• Good understanding of software development, system design, testing, and implementation processes.
• Proficiency in Microsoft Office and other relevant business and IT applications.

Desirable

• Experience working closely with technology and software development teams.
• Previous experience in a Business Analyst or Product Owner capacity.
• Practical knowledge of SQL, ERP, XML and CRM systems.
• Experience with data migration, enterprise architecture, integration technologies, single sign-on (SSO), and master data management.
• Experience with wireframing, business rules, process mapping, and systems documentation.
• Experience with User Acceptance Testing (UAT), integration testing, and software testing methodologies.
• Experience working within project management frameworks or Agile environments.
• A Master's degree in Business Administration, Information Technology, or a related field. Experience in IT security, network analysis, or IT service management