IT Back Office Manager

NHS Jobs; Milton Keynes; On-site; GBP 70,000 - 100,000; Full time

Job summary

Milton Keynes University Hospital NHS Foundation Trust is seeking a senior operations leader to act as the escalation point for complex service issues, coordinating internal teams, suppliers and stakeholders to maintain stable services.

You will lead the IT Back Office Team, set operational standards, ensure resilience and performance of clinical and corporate applications such as Oracle Health Millennium (eCARE), and drive improvements through change and governance across the organisation.

Qualifications

• Senior-level operations leadership experience.
• Experience managing cross-functional teams and suppliers.
• Knowledge of clinical and corporate application environments.

Responsibilities

• Act as the senior escalation point for complex service issues.
• Lead the IT Back Office Team and drive service delivery.
• Define and monitor operational standards and service levels.
• Oversee governance, security, resilience and recovery planning.
• Coordinate with clinical/operational stakeholders to improve workflows.

Skills

Leadership

Stakeholder management

IT operations

Change management

Tools

Oracle Health Millennium (eCARE)

Job description

Leadership & Service Management Act as the senior operational escalation point for complex service issues that cannot be resolved through routine support arrangements, coordinating internal teams, suppliers and stakeholders as required. Lead and manage the IT Back Office Team, ensuring services are delivered professionally, efficiently and in accordance with Trust priorities Set operational standards and service priorities for the team and monitor performance against agreed service levels, quality requirements and departmental objectives. Clinical Systems & Application Support Be responsible for the operational management, support and optimisation of Oracle Health Millennium (eCARE) and other supported clinical and corporate applications. Hold operational responsibility for the stability, availability, resilience and performance of supported applications, ensuring that service risks are identified, assessed, managed and escalated appropriately. Ensure applications remain available, resilient, secure and fit for purpose, supporting safe patient care and effective operational delivery. Change, Configuration & Continuous Improvement Lead and coordinate application enhancements, configuration changes and service improvements to meet changing organisational requirements. Work with clinical and operational stakeholders to understand requirements, analyse business processes and identify opportunities to improve workflows and system utilisation. Develop specifications, implementation plans and testing approaches for system enhancements and changes. Supplier & Stakeholder Management Act as a senior operational point of contact between the Trust and system suppliers, software vendors, NHS organisations and partner organisations in relation to supported systems and services. Build and maintain productive relationships with clinical, operational and technical stakeholders at all levels of the organisation. Represent the department in forums, project groups, supplier meetings and governance meetings as required. Governance, Security & Resilience Maintain operational oversight of application governance arrangements, ensuring supported systems and associated processes comply with Trust policies, information governance requirements, cyber security standards and applicable NHS guidance. Maintain operational responsibility for application resilience, business continuity and recovery arrangements, ensuring that procedures are documented, reviewed and tested in accordance with agreed requirements and that learning from tests or incidents is incorporated into future arrangements. Please refer to the job description for further details.

Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust