In Room Dining Manager

Edwardian Hotels London; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join Edwardian Hotels London as an In Room Dining Manager at The Londoner, a luxurious 5-star hotel. In this role, you will ensure exceptional guest experiences while managing a dedicated team and meeting financial goals. With opportunities for personal growth and competitive benefits, become part of a leading hospitality brand.

Benefits

28 days Holiday per annum including Bank Holidays

Complimentary hot meals and beverages provided daily

Recommend a Friend Scheme of up to £500

Annual complimentary night stays within our hotels

Access to a discount platform for popular stores

Auto enrolment into our company pension scheme

Opportunities for promotion and training programs

Qualifications

• Current in depth knowledge of food and beverage and In-room dining.
• Outstanding leadership and change management skills.
• Ability to achieve budgetary goals through analysis.

Responsibilities

• Responsible for achieving revenue, profit, and customer satisfaction goals.
• Directing the team to ensure staff satisfaction.
• Implementing strategies to improve guest experience.

Skills

Leadership

Customer Satisfaction

Financial Analysis

Education

Experience in high-end 4 or 5 star hotel environment

Job description

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Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests’ exacting standards but also propel their own career potential in a company that recognises and rewards them. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting an In-Room Dining Manager for The Londoner, our super-boutique 5-Star hotel.

• An Amazing opportunity to join The Londoner as an In-room Dining Manager.
• As the In Room Manager, you will be responsible for achieving the revenue, profit, and customer satisfaction goals for the In- room dining operation at The Londoner.
• The In Room Dining Manager is responsible for directing the team to ensure both customer and staff satisfaction is achieved in a motivated and cohesive environment.
• Ensure guest expectations are exceeded and seeks opportunities to improve the guest experience by seeking feedback, and evaluating service levels. Implementing and developing strategies to improve where necessary.
  
  

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests’ exacting standards but also propel their own career potential in a company that recognises and rewards them. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting an In-Room Dining Manager for The Londoner, our super-boutique 5-Star hotel.

Overview

• An Amazing opportunity to join The Londoner as an In-room Dining Manager.
• As the In Room Manager, you will be responsible for achieving the revenue, profit, and customer satisfaction goals for the In- room dining operation at The Londoner.
• The In Room Dining Manager is responsible for directing the team to ensure both customer and staff satisfaction is achieved in a motivated and cohesive environment.
• Ensure guest expectations are exceeded and seeks opportunities to improve the guest experience by seeking feedback, and evaluating service levels. Implementing and developing strategies to improve where necessary.
  
  

About You

• Current in depth knowledge of food and beverage and In-room dining within a high end 4 or 5 star hotel environment.
• Capable of demonstrating outstanding leadership, coaching and change management with a strategic approach.
• Ability to manage and achieve budgetary goals by analysing historical data, forecasts and revenues.
• Has the ability to demonstrate personal ownership of tasks and will ensure completion to achieve the required results.
• Proven track record of achieving outstanding levels of personal and departmental targets in order to meet and exceed expectations whilst delivering outstanding attention to detail and precision
  
  

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development
  
  

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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