IT Asset Management Analyst

ASOS; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Tech Asset Management Analyst to enhance their Digital User Experience team. In this pivotal role, you'll manage tech-related hardware and software inquiries, ensuring efficient asset governance across the organization. Your analytical mindset will drive improvements in asset management processes, while your communication skills will help liaise effectively with stakeholders. This is an exciting opportunity to contribute to a culture that values creativity and authenticity, providing you with personal development opportunities and a vibrant work environment. Join a company that empowers you to be your true self and make a meaningful impact.

Benefits

Personal development opportunities

Employee sample sales

Access to LinkedIn learning materials

25 days paid annual leave

Extra celebration day

Discretionary performance-related bonus

Private medical care scheme

Flexible benefits allowance

Qualifications

• Experience in managing software and hardware assets effectively.
• Knowledge of ITIL and IT Service Management principles.

Responsibilities

• Manage daily tech asset inquiries and procurement requests.
• Optimize spend on tech assets through supplier management.
• Create and maintain asset management processes and tools.

Skills

Software Asset Management

Hardware Asset Management

Communication Skills

Negotiation Skills

Analytical Mindset

Prioritization Skills

Education

ITIL Foundations v3 certification

Tools

ITSM toolsets

ServiceNow

Snow Software

Job description

We're ASOS. We blend our flair for fashion with our love of cutting-edge technology, but more importantly we're interested in how we can bring the best out of you.

We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgment, and channel your creativity into a platform used by millions.

Through our Fashion with Integrity strategy we are driving diversity, equity and inclusion across every aspect of ASOS and ensuring every ASOSer can be their authentic self at work. We want our people to be whoever they want to be, because we believe people who bring their best selves to work, do their best work.

Job Description

About the role

As our Tech Asset Management Analyst, you’ll be a fundamental part of the Digital User Experience team. Reporting into the Enterprise Asset Manager you’ll be responsible for the daily management of all tech-related hardware and software inquiries across the ASOS estate. You will assist with BAU activities ensuring all Technology assets across the enterprise are effectively identified, governed, and controlled.

You view Asset Management as an essential part of any Tech organization and you constantly look to improve the current service provided to your customers bringing progressive ways of working and process improvements to the table. You have an analytical mindset and can take various inventory data sources and produce deliverables to action.

What you'll be doing

1. Daily BAU Tech Asset Management responsibilities such as Queue & Mailbox Management, Procurement requests, Supplier Liaison, License Reviews.
2. Acting as a point of contact for software, hardware, and digital assets queries from internal stakeholders and suppliers.
3. Assist with managing and improving our ITSM toolset and reviewing our asset portfolio and catalogue across hardware and software.
4. Create and maintain processes, tools, frameworks, standards, and templates in line with the industry.
5. Optimize spend on tech assets through active management of supplier relationships, networking, and negotiating skills.
6. Daily reporting on Incidents, Requests, License allocation, JML Process.
7. Schedule audits of assets and asset information.
8. Investigate cases of non-compliance and escalate where these cannot be easily resolved.
9. Ensure that costs are managed across the Tech estate, supporting and managing POs, invoices, reconciliations, and budget tracking.
10. Mobile device management responsibilities including daily processes, reporting, and tracking across the estate inclusive of managing leavers' devices.

Qualifications

Who we'd like to meet

1. Experience in Software and Hardware Asset Management.
2. Experience with Joiners, Movers, Leavers process and other core Asset Management processes.
3. Knowledge of Microsoft Products, Adobe, and other Tier 1 vendors.
4. Understanding of Information Technology Infrastructure Library (ITIL) and IT Service Management. ITIL Foundations v3 certification a plus.
5. Experience with ITSM & SAM toolsets is required, and any knowledge of ServiceNow & Snow Software will be beneficial.
6. Can communicate to stakeholders in a clear and confident manner, and have written process documentation to support new ways of working.
7. Ability to effectively prioritize and execute tasks in a high-pressure environment.

Additional Information

What's in it for you?

1. ASOS Develops (personal development opportunities across the business)
2. Employee sample sales
3. Access to a huge range of LinkedIn learning materials
4. 25 days paid annual leave + an extra celebration day for a special moment
5. Discretionary performance-related bonus scheme
6. Private medical care scheme
7. Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits