IT Apprenticeship

Baltic Apprenticeships; Northampton; On-site; GBP 14,000 - 17,000; Full time

Job summary

A leading company offers a 3-year IT Apprenticeship program aimed at launching careers in technology. The apprentice will gain hands-on experience, skill development, and access to Microsoft certifications while enjoying mentorship and support throughout their journey. Strong communication and problem-solving skills are essential for this role, with a competitive starting salary and various employee benefits.

Benefits

Company Pension Scheme

Gym Membership after probation

Free On-site Parking

Employee Assistance and Wellbeing Program

High-Powered Laptop for your work

Opportunity to work from home after probation

Qualifications

• Desired qualities include enthusiasm for solving problems and explaining technical concepts clearly.
• Driving Licence and access to own car essential for occasional client visits.
• Strong communication skills needed, particularly for interacting with non-technical users.

Responsibilities

• Manage helpdesk tickets and service requests using a ticketing system.
• Maintain proactive communication with clients throughout the ticket resolution process.
• Utilise Remote Monitoring and Management tools for optimising system performance.

Skills

Problem Solving

Communication

Confidence

Passion for Technology

Education

Grade 5/C in English & 4/C in Maths GCSE

Job description

Are you a passionate problem-solver with a genuine interest in technology? Do you thrive on helping others and possess excellent communication skills? If so, Bluebell IT Solutions wants to hear from you! They are not looking for existing technical gurus; instead, they are seeking individuals with the right attitude, a thirst for knowledge, and a […]

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Are you a passionate problem-solver with a genuine interest in technology? Do you thrive on helping others and possess excellent communication skills? If so, Bluebell IT Solutions wants to hear from you!

They are not looking for existing technical gurus; instead, they are seeking individuals with the right attitude, a thirst for knowledge, and a natural ability to connect with people. If you're confident, eager to learn, and passionate about technology, they can teach you the rest!

They are thrilled to offer an exciting and unique 3-year IT Apprenticeship opportunity, designed to launch your career in the IT industry. This isn't just a job; it's a comprehensive programme that will see you gain valuable, hands-on experience as a Microsoft IT Support Apprentice, directly progressing into a Level 4 CompTIA Network Engineer Programme. They are committed to nurturing talent and providing a clear pathway for your professional growth within their team.

At Bluebell IT Solutions, they pride themselves on providing top-tier IT support and solutions to their diverse range of clients. They believe in fostering a supportive and collaborative environment where their team members can thrive and develop their skills. They're a forward-thinking company dedicated to delivering exceptional service and building long-lasting relationships.

This 3-year programme is designed to provide you with a robust foundation in IT support and networking. You will start as an IT Support Apprentice, gaining practical experience in a fast-paced environment while working towards relevant Microsoft certifications. Upon successful completion of this phase, you will seamlessly transition into a Level 4 CompTIA Network Engineer Programme, further expanding your expertise and opening doors to advanced career opportunities within Bluebell IT Solutions.

A Typical Day in the Job:

• Ticketing System Management:
• Utilising our ticketing system to efficiently work on and resolve helpdesk tickets and service requests.
• Accurately managing and recording all work undertaken within the ticketing system.
• Ensuring client documentation is meticulously maintained and updated.
• Splitting tickets with multiple issues into individual tickets for streamlined resolution.
• Proactively monitoring tickets to prevent them from becoming "stale" and ensuring continuous progress.
• Monitoring and Management Tool Use:
• Regularly reviewing the Remote Monitoring and Management (RMM) dashboard and applying remediation actions as guided by our internal processes.
• Reviewing regularly scheduled and automated actions within the RMM system to ensure optimal performance.
• Communication, Reporting, and Risk:
• Escalating tickets that require the expertise of a Technical Support Analyst.
• Maintaining clear, consistent, and proactive communication with clients, providing updates on their ticket status every step of the way.
• Notifying clients promptly of any changes or outages related to their issues.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours&Benefits:

• Starting salary – £14,500-£16,500 per annum
• An initial increment following the successful completion of your probation period.
• Further increments as you successfully pass apprenticeship projects.
• Increments upon achieving Microsoft certifications.
• A significant increment upon the successful completion of the entire apprenticeship programme.
• Company Pension Scheme
• Gym Membership at their office location after successful probation
• Free On-site Parking
• Employee Assistance and Wellbeing Program
• Opportunity to work from home on a Tuesday after probation period
• High-Powered Laptop for your work
• A Proactive Approach to Ongoing Training: We are dedicated to your continuous professional development, providing opportunities to help you build life-long skills.

Desired Qualities, Skills and Knowledge:

• A Love of Problem Solving: A genuine enthusiasm for tackling challenges and finding effective solutions, coupled with the ability to question and refine approaches.
• Exceptional Communication Skills: Founded in being an active and empathetic listener, with the ability to explain technical information clearly and concisely to non-technical users.
• Confidence: The ability to approach new situations with a positive outlook and a willingness to learn and ask questions.
• Passion for Technology: A natural curiosity and enthusiasm for how technology works and its potential.
• Driving Licence and Access to Own Car: Essential for occasional client site visits and daily commute.
• Grade 5/C in English & 4/C in Maths GCSE – Required
Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.