IT Apprenticeship

Baltic Apprenticeships; Dartford; On-site; GBP 15,000; Full time

Job summary

A leading educational trust is looking for an IT Support Apprentice to provide technical support across schools. This role offers a chance to gain industry-recognized qualifications while working closely with experienced ICT Technicians. Full training will be provided, and the successful candidate will engage in various maintenance tasks and support staff with their IT needs. This is an excellent opportunity to start a career in IT within a supportive environment.

Qualifications

• Must have GCSEs in English and Mathematics.
• Emotional resilience for challenging behaviours.

Responsibilities

• Provide first-line technical support to end-users.
• Assist in hardware repairs and software upgrades.
• Maintain accurate records and inventory.

Skills

Emotional resilience

Clear guidance

Record keeping

Literacy skills

Following instructions

Education

Grade 5/C at GCSE level in English Language

Grade 4/C at GCSE level in Mathematics

Job description

Aletheia Academies Trust is seeking a motivated and detail-oriented individual to undertake the role of IT Support Apprentice. This position offers an exceptional opportunity for a proactive candidate to gain practical experience and industry-recognised qualifications within a dynamic educational environment. The successful applicant will contribute to the efficient operation of the Trust's IT infrastructure by providing essential technical support to staff across our network of schools.

In this role, you’ll work towards your IT Support Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide professional first-line technical support to end-users, both in person and remotely, addressing hardware and software issues. All support interactions and resolutions will be meticulously documented within the FreshService management system.
• Assist ICT Technicians in the execution of various maintenance procedures, including hardware repairs, software upgrades, and the implementation of scripts, as directed by senior team members.
• Demonstrate a commitment to professional development by actively engaging with the assigned Skills Coach and completing all Apprenticeship learning and development tasks in a timely manner to ensure the successful attainment of the qualification.
• Participate in the installation and configuration of new hardware and software deployments, ensuring adherence to established protocols and monitoring usage as required.
• Provide occasional on-site technical assistance and training to staff members across the Trust, including in-classroom support where necessary.
• Contribute to the general administration of Trust and school systems, including email account management, data backup procedures, and the implementation of relevant security protocols.
• Assist in the maintenance of accurate records, including work logs, equipment inventories, and participation in stock-taking exercises.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £15,000 per annum
• Working hours 8AM – 4:30PM
• Early finish Fridays 4PM

Desired Qualities, Skills and Knowledge:

• Emotional resilience in working with challenging behaviours
• Appropriate attitudes to the use of authority and maintaining discipline.
• Able to give clear and concise guidance to others
• Able to keep accurate records
• Literacy skills to read and understand technical language and instructions
• Ability to follow verbal and written instructions.
• A Grade 5/C at GCSE level in English Language and a Grade 4/C at GCSE level in Mathematics are prerequisites for this role.

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.