IT Apprentice: 1st/2nd Line Support (Hybrid/Remote)

Housing Solutions; Maidenhead; Hybrid; GBP 12,000 - 16,000; Full time

Job summary

Housing Solutions is seeking an IT Apprentice to join the Data, Technology and Transformation team in Maidenhead, with an opportunity to balance with remote working. You’ll gain practical experience across 1st and 2nd line IT support, Microsoft 365 administration, and various software systems while supporting staff with hardware, software, and IT queries.

You will help log and update tickets, assist with onboarding/offboarding, and work with our managed service provider and suppliers to maintain

Qualifications

• Keen to learn with good communication skills and ability to explain tech terms to non-technical colleagues.
• Basic troubleshooting skills and familiarity with Microsoft 365 apps (Outlook, Word, Excel, SharePoint, OneDrive).

Responsibilities

• Provide day-to-day IT support across the organisation as first point of contact for incidents and service requests.
• Log and update support tickets accurately and assist with hardware, software, and printing issues.
• Support 1st and 2nd line IT tasks, Microsoft 365 administration, and onsite infrastructure.

Skills

Problem solving

Communication

IT equipment handling

Microsoft 365

Teamwork

Tools

Microsoft 365

SharePoint

OneDrive

Job description

Location: Maidenhead - with opportunity to balance with remote working

About The Role

We are looking for a motivated and enthusiastic IT Apprentice to join our Data, Technology and Transformation team. This is a great opportunity to start or develop a career in IT, gaining practical experience across technical support, systems administration and digital services.

Working as part of the IT Team, you will help provide day-to-day IT support across the organisation, acting as a first point of contact for incidents and service requests. You will support colleagues with hardware, software, Microsoft 365, mobile devices, printing and general IT queries, while helping to log and update support tickets accurately.

You will gain experience in 1st and 2nd line support, Microsoft 365 administration, software systems, onsite infrastructure, networking, cyber security controls and supplier-supported services.

The role will also involve setting up, configuring and supporting laptops, desktops, mobile phones, printers and other IT equipment, as well as supporting new starter, mover and leaver processes, maintaining IT asset records and helping manage user access.

You will support the maintenance and development of key software systems, assisting with updates, configuration, testing, documentation and issue resolution, while working closely with colleagues, our managed service provider, training providers and other third-party suppliers.

About you

We are looking for someone who is keen to learn, enjoys solving problems and is confident using computers, Microsoft applications and everyday IT equipment.

You will have good communication skills and be able to explain information clearly to colleagues with different levels of technical knowledge. You will also be organised, accurate and able to follow processes, guidance and instructions carefully.

You will understand the importance of confidentiality, data protection and handling information appropriately, and be willing to work as part of a team while developing your skills through practical experience.

Previous experience in customer service, technical support or an IT-related environment would be helpful, along with basic troubleshooting skills and experience using Microsoft 365 applications such as Outlook, Word, Excel, SharePoint and OneDrive.

Some travel to schemes or satellite offices may be required.

About Us

Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our residents proud of where they live and our colleagues proud of where they work. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of ownership, innovation, teamwork and inclusion.

Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England. We are rooted in the local community and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.

Why Choose Us

We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.

Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture. Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices.

Our substantial benefits package includes a generous company pension contribution and a strong focus on employee wellbeing, including generous annual leave and our ‘Healthy Lives, Healthy Minds’ programme.

Our commitment to Learning and Development can been seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes.

At Housing Solutions, we are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace. We’d love to hear from candidates from all backgrounds and experiences. Housing Solutions are proud to be a Disability Confident Employer, under the Governments Disability Confident Scheme. https://www.gov.uk/government/collections/disability-confident-campaign. As part of this commitment, we ensure disabled candidates who meet the essential criteria for the role are invited to interview.

How to Apply

To apply for this vacancy please visit the Work With Us page of our website https://www.housingsolutions.co.uk/work-with-us/

The closing date is 16 August 2026. Interviews will be held on 24 August 2026.

We reserve the right to shortlist and arrange interviews for potentially suitable candidates ahead of the scheduled close date, therefore we look forward to your application as soon as you are ready.

We will not be accepting applications through recruitment agencies for this position.

Employee Benefits

Housing Solutions offer a wide range of benefits for our employees, for further details on our benefits please view the attached Benefits Package Overview. Or head to our website where you can find additional information; https://www.housingsolutions.co.uk/work-with-us/company-benefits/